Manisha Sharma
Leicester
Summary
Detail-oriented professional with expertise in payroll processing, customer relationship management, and financial reporting. Proficient in bookkeeping, month-end closing support, and budget management, with advanced Excel skills and software proficiency. Adept at delivering exceptional customer service while leveraging strong management skills to optimise operational efficiency. Committed to driving organisational success through accurate financial oversight and effective resource allocation.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work history
Office and Finance Manager
SGS HUB LTD
2026.01 - Current
- Preparing monthly management reports and financial information for Board meetings.
- Producing cash flow forecasts, managing budgets, and supporting financial forecasting to help guide business decisions.
- Completed bank reconciliations and maintained accurate financial records using Xero and Dext to ensure financial integrity.
- Running monthly payroll process and ensuring employees are paid accurately and on time.
- Processing supplier bills, preparing customer quotations and invoices, and regularly following up outstanding payments.
- Managed general office operations to support efficient daily business activities.
- Managing the client onboarding process, checking client details and setting up new accounts in Xero.
- Preparing customer payment applications and monitoring payment schedules.
- Posting journals, including accruals and prepayments, and supporting the month-end process.
- Assisting the accountants with VAT returns, year-end accounts and audit preparation.
- Using Projectworks to support project administration, resource planning and project financial management.
- Reviewed and updated company policies and procedures, including documentation for ISO compliance, to enhance operational standards.
- Looking for ways to improve processes and implement more efficient ways of working across the business.
- Building positive relationships with clients, suppliers and colleagues to ensure a high standard of service and communication.
Finance Assistant
Microfresh International
2024.08 - 2025.12
- Managed full accounts receivable and payable processes, raising and processing invoices, allocating payments, chasing debts, and reconciling supplier statements.
- Oversaw month-end tasks: prepared and posted accruals and prepayments, reconciled bank and credit card accounts for operating and holding company, ensured timely delivery of financial reports to accountants.
- Prepare weekly and monthly cash flow reports; support budgeting, forecasting, and financial analysis.
- Conducted credit and financial checks on new customers, maintaining accurate and up-to-date customer data.
- Produce weekly sales summaries for senior leadership (CEO/FC) and liaise with international offices to consolidate global sales data.
- Provide cover for sales order processing, coordinate office purchasing, and manage basic IT support through third-party provider.
Account Manager (Finance/Payroll)
Purple Zest Ltd
2019.04 - 2024.08
- Managed accounts, ensuring timely receipt and follow-up of client contributions and council funds to facilitate payments.
- Ensured efficient processing of payroll and invoices for DP holders and PAs.
- Mainly processing and authorising invoices on behalf of direct payment customers on weekly basis with Leicester city council, Leicester county council, Continuing healthcare(CHC), Oxford county council, Nottingham city and county council using agreed budget through Docuware and Sage50 software.
- Assist with ensuring payment journals are accurate and uploaded to Sage.
- Assist with maintaining accurate and up to date customer details and records for all DP Holders on CRM, payroll, and accounts systems.
- Assist with ensuring the monthly reconciliation of all accounts and provide data for KPI's to be reported to commissioners.
- To work with EAG colleagues to manage customer relationships and address day to day issues and enquiries, including the management of ceased accounts, in line with DP Holder preferred communication methods.
- Recognise where customers may be vulnerable to financial or other abuse and take appropriate action to alert others to ensure they are appropriately safeguarded.
- Conducted debt collection activities to recover outstAssisting payments from clients. and assist with payment plan.
- Assist with processing the payment on the banking system.
Career Break
Career Break
2017.06 - 2019.04
- Provided comprehensive care for newborn daughter during parental leave, ensuring well-being and development.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
Finance Assistant
Enham Trust
Leicester
2016.04 - 2017.06
- Maintained data spreadsheets, sales ledger and purchase ledger, ensuring accuracy in payments and record-keeping.
- Managed petty cash transactions, ensuring accurate tracking and reporting.
- Dealing with everyday invoices and processing them for payment.
- Processing of monthly payment run for care provider agencies.
- Operation of cash flow of the Direct Payment customer accounts.
- Administered customer accounts to maintain up-to-date information and support client needs.
- Sorted incoming and outgoing daily posts, addressing queries to enhance communication efficiency.
Administrator (Christmas Cover)
Walkers and Sons
Leicester
2015.10 - 2016.01
- Managed various administrative functions to ensure smooth operations within the organisation.
- Organised and maintained company documents and files to facilitate quick retrieval.
- Updated company database to maintain accurate and efficient records.
- Supported sales and purchase ledger operations to ensure financial accuracy.
Customer Assistant
Nazia's Hair and Beauty
Leicester
2014.10 - 2015.09
- Handled customer calls and resolved queries effectively.
- Provided accurate information to customers and transferred them to relevant departments.
- Calculated and verified payments, amounts, and records for accuracy.
- Processed petty cash transactions accurately at the end of each day., controlling credit, and chasing debt.
Customer Assistant
The Beauty Studio
Leicester
2014.04 - 2014.10
- Answered customer calls and resolved queries to enhance customer satisfaction.
- Entered customer information in computer database to maintain accurate records.
- Performed general office duties and administrative tasks to support daily operations.
- Oversaw mail distribution processes for efficient operations.
Education
AAT Level 3 - Accounting
Leicester College Abbey Park Campus
Leicester 2015.09 - 2016.06
AAT Level 2 - Accounting
Leicester College
Leicester 2014.09 - 2015.06
Bachelor's Degree - Commerce
Government College Daman
India 2003.08 - 2006.06
Skills
- Payroll processing
- Month-end closing
- Financial reporting
- Financial analysis
- Budget management
- Bookkeeping
- Excel proficiency
- Customer relationship management
- Customer service
- Management skills
- Technical skills
LANGUAGES
Hindi Proficient (C2)
Punjabi Intermediate (B1)
Gujarati Proficient (C2)
REFERENCES
References available upon request
WORK HISTORY
Enham Trust, Finance Assistant Volunteer, Leicester, 2015-09, 2016-04, Working with spreadsheets, sales ledger and purchase ledger and journals., Calculating and checking to ensure payments, amounts and records are correct., Sorting out incoming and outgoing daily posts and answering any queries., Managing petty cash transactions., Dealing with everyday invoices and processing them for the payment., Processing monthly payment run for agencies., Management of customer accounts., Operation of the cash flow of the Direct Payment customer accounts.
Timeline
Office and Finance Manager
SGS HUB LTD
2026.01 - Current
Finance Assistant
Microfresh International
2024.08 - 2025.12
Account Manager (Finance/Payroll)
Purple Zest Ltd
2019.04 - 2024.08
Career Break
Career Break
2017.06 - 2019.04
Finance Assistant
Enham Trust
2016.04 - 2017.06
Administrator (Christmas Cover)
Walkers and Sons
2015.10 - 2016.01
AAT Level 3 - Accounting
Leicester College Abbey Park Campus
2015.09 - 2016.06
Customer Assistant
Nazia's Hair and Beauty
2014.10 - 2015.09
AAT Level 2 - Accounting
Leicester College
2014.09 - 2015.06
Customer Assistant
The Beauty Studio
2014.04 - 2014.10
Bachelor's Degree - Commerce
Government College Daman
2003.08 - 2006.06