Manisha Nepali
Kathmandu,Nepal
Overview
5
5
years of professional experience
Work history
Waitress
Golden Bar
London, United Kingdom
06.2024 - 02.2025
- Provided attentive and friendly service to guests in a high-volume, fast-paced environment
- Greeted and seated guests, presented menus, and took food and beverage orders accurately
- Collaborated with kitchen and bar staff to ensure timely and accurate order delivery
- Handled cash transactions and processed payments efficiently
- Maintained cleanliness and organization of dining areas
- Addressed guest inquiries and resolved concerns promptly to ensure satisfaction
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Managed table settings for enhanced dining experience.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Informed kitchen staff regarding special order requirements.
- Received complaints and offered remedial action to help improve customer experiences.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Checked customer IDs to confirm age before selling age-restricted products.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Recommended drinks to customers, increasing overall sales.
- Implemented new cocktail recipes by researching current trends in the industry.
- Collaborated with team members to provide seamless service during busy periods.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
Accounts assistant
Healthy choice aesthetic hospital
Baluwater , Kathmandu, Nepal
03.2020 - 07.2023
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Assisted senior accountant for audit preparation.
- Monitored account activity, detected discrepancies promptly.
- Ensured compliance with accounting standards through diligent record keeping.
- Improved accuracy of financial data by conducting thorough checks and balances.
- Managed client accounts to ensure timely payments.
- Provided administrative support to the finance team for seamless operations.
- Prepared detailed financial reports for improved decision making.
- Conducted bank reconciliations regularly to maintain accurate records.
- Managed petty cash transactions, safeguarded company resources.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Maintained chart of accounts tracking assets, liabilities, equity, revenue and expenses.
- Calculated expenditures in comparison to budget targets and reported on overages.
Education
Master of Science - management
bpp university london
Nepal 03.2025 -
Skills
- Fluent in English (both written and spoken)
- Exceptional communication and interpersonal abilities
- Proven customer service excellence
- Ability to thrive under pressure in fast-paced environments
- Experience with cash handling and POS systems
- Strong organizational and multitasking skills
- Positive attitude with a focus on team collaboration
Custom
- Dancing
- Listening to music
- Engaging in meaningful conversations with people
Affiliations
- dance, listening to music
Languages
English
Fluent
German
Beginner
Timeline
Master of Science - management
bpp university london
03.2025 -
Waitress
Golden Bar
06.2024 - 02.2025
Accounts assistant
Healthy choice aesthetic hospital
03.2020 - 07.2023
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