Aida Fall
Birmingham
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Waitress
Tamatanga
05.2023 - 03.2024
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Collaborated with team members to consistently provide efficient service during peak hours.
Support Worker Live-in Carer
Active Care Group
08.2022 - 12.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
- Assisted with daily living activities, running errands and household chores
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures
- Assisted patients with self-administered medications
- Transported patients via wheelchair to and from rehabilitation and daily activities
- Documented residents' mental status, sleep and eating patterns in medical record books
- Conferred with supervisor to discuss patient condition and medical care
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Care Assistant
MHA Herondale/Kingfisher House-Nursing House e Dementia Care Home
12.2022 - 03.2023
- Monitored and assisted residents through individual service plans
- Provided safe mobility support to help patients move around personal and public spaces.
Health Care Assistant
Alouna Recruitment Group
04.2022 - 08.2022
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
Production Team Leader/Line Leader
HelloFresh
03.2021 - 06.2022
- Qualified for first aid
- Effectively liaised with line leaders and team managers to attain daily KPIs
- First point of escalation for any shift related issues from lines leaders to operatives
- Demonstrated strong capabilities in challenging unsafe actions from operatives and taking corrective actions
- Investigating problems with order using the WMS from picking to despatch and stock transactions
- Excellent ability to motivate diverse teams of operatives and organised training and coaching for new staff to attain company KPIs.
Warehouse Operative
HelloFresh
01.2021 - 03.2022
- Acquired strong knowledge of company procedures and daily shift requirements in different departments e.g: kitting, assembly, replenishment, packing line and auditor quality checks.
Bakery Clerk
Vado e Forno
10.2017 - 11.2020
Receptionist
Hotel Remilia
06.2017 - 11.2018
- Confirmed appointments, communicated with clients and updated client records
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Restocked supplies and submitted purchase orders to maintain stock levels
- Provided clerical support to company employees by copying, faxing and filing documents.
Ice Cream Server
Gelateria Cupido
06.2017 - 09.2017
Restaurant Waitress
Il Vulcano
01.2017 - 06.2017
Education
HND - Business Administration And Management
Bath Spa University
Birmingham 06.2023 - Current
HNC -
Centro Studio E Lavoro La Cremeria - Cavriago Reggio Emilia
Italy 09.2015 - 05.2017
Diploma Di Licenza Media (3 Media) -
I.C.GALILEI - Reggio Emilia
ITALY 09.2009 - 05.2012
Skills
Medical Records Management
Leadership and teamwork
Resilience and the ability to cope under stress and high pace environment
A high degree of self-motivation and ambition
Strong ability to work both independently and as part of a team
Customer service skill
Computer literate: Word, Excel, PowerPoint, Photoshop
Spoken and Written English
Spoken and Written Italian
Spoken and Written French
Spoken and Written Spanish
Spoken and Written Wolof
Progress documentation
Medical Records Management
Timeline
HND - Business Administration And Management
Bath Spa University
06.2023 - Current
Waitress
Tamatanga
05.2023 - 03.2024
Care Assistant
MHA Herondale/Kingfisher House-Nursing House e Dementia Care Home
12.2022 - 03.2023
Support Worker Live-in Carer
Active Care Group
08.2022 - 12.2023
Health Care Assistant
Alouna Recruitment Group
04.2022 - 08.2022
Production Team Leader/Line Leader
HelloFresh
03.2021 - 06.2022
Warehouse Operative
HelloFresh
01.2021 - 03.2022
Bakery Clerk
Vado e Forno
10.2017 - 11.2020
Receptionist
Hotel Remilia
06.2017 - 11.2018
Ice Cream Server
Gelateria Cupido
06.2017 - 09.2017
Restaurant Waitress
Il Vulcano
01.2017 - 06.2017
HNC -
Centro Studio E Lavoro La Cremeria - Cavriago Reggio Emilia
09.2015 - 05.2017
Diploma Di Licenza Media (3 Media) -
I.C.GALILEI - Reggio Emilia
09.2009 - 05.2012