Maninder Kumar
Hanwell,Ealing
Summary
Experienced assistant manager and shift supervisor with over 2 years in Starbucks. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Assistant manager
Starbucks Coffee
Ealing , City of London
2024.02 - Current
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Built customer relationships with consultative sales approach.
- Enforced company policies and guidelines for all employees.
- Designed work schedules to provide optimal and balanced cover of store needs.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Controlled resources by department or project and tracked use in Navitas, Quinix, Cloud applications.
- Reviewed work produced by less experienced team members to determine accuracy and completeness.
- Improved customer experience through exceptional service.
Shift Supervisor
Starbucks Coffee
Ealing , City of London
2023.03 - Current
- Managed staff, proactively resolving complaints, internal issues, and work schedules
- Organized and scheduled employee shifts and breaktimes
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Completed opening checklists to create pristine service areas
- Mentored and supported new employees to maximize team performance
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality
- Promptly reported issues arising during shifts and inefficient staff to management
- Maintained excellent team relationships by providing ongoing support, guidance, and helpfulness throughout shifts
- Assigned daily stock-counting tasks to Baristas to keep them engaged.
Barista
Starbucks Coffee
Ealing , City of London
2023.04 - Current
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks, and brewed tea
- Resolved customer disputes with tact and professionalism
- Described menu items to customers and suggested products based on stated preferences
- Greeted over 300 customers daily, answered questions, and recommended drinks and pastries
- Maintained clean and organized workspaces, enabling co-workers to easily locate resources and products
- Maintained the highest standards of conduct and personalized customer service
- Managed peak morning custom with accurate, efficient, level-headed service.
Processor
NIJJAR PROPERTY LIMITED
Acton , Ealing
2021.10 - 2022.04
- Cleaned warehouse and removed safety hazards to prevent harm to warehouse staff
- Performed all warehouse duties and tasks using proper lifting and manual handling techniques
- Assisted team members with picking, packing, and processing tasks to increase overall warehouse efficiency
- Identified and removed damaged products, quickly replacing items with quality stock to minimize customer delays
- Worked safely in a temperature-controlled environment, storing stock effectively to avoid product damage
- Transferred materials weighing up to 10kg above head using safe manual lifting techniques
- Maintained quality control standards through assessments and observation, ensuring safety procedures were followed.
IELTS Trainer
British Oxford Institute of ielts
Hoshiarpur, Punjab , India
2021.02 - 2021.07
- Organized engaging resources to promote student learning and progress against course objectives
- Tutored in-person and online to help students requiring assistance grasp lesson concepts
- Helped students overcome language barriers through motivation, dedication, and persistence in helping them succeed
- Evaluated student language developments through verbal and written assessments, providing extra support to struggling or underachieving pupils.
Education
Certified First Aider - First aid
First aid at work
LondonDiploma - Mechanical Engineering
Guru Nanak Institute of Technology
Hoshiarpur, Punjab 2009.05 - 2012.08
Master's degree - Project Management
University of West London
London 2021.09 - 2022.09
Bachelor of technology - Mechanical Engineering
RBGI - Rayat Bahra Group of Institutes
Hoshiarpur, Punjab 2014.07 - 2019.08
Skills
- Leadership skills
- Strategic Planning
- Project Management
- Customer relationship building
- Logistical planning
- Facility management
- Inspiring leadership
- Target motivated
- Rota management
- Cash handling
- Customer Service
- Customer relations
- Attention to Detail
- POS Systems
- Schedule management
- Staff education and training
Accomplishments
As a District Coffee Master , I led coffee education and quality standards across multiple locations, ensuring excellence in product knowledge and customer experience. My passion for coffee and commitment to quality earned me several accolades, including:
- District Barista Champion : Recognized for my expertise in crafting exceptional coffee beverages, consistently delivering outstanding performance in district-wide competitions.
- District Supervisor of the Quarter : Awarded for exceptional leadership, team development, and operational efficiency, contributing to the overall success of the district.
- District Barista of the Quarter : Honoured for consistently high standards in customer service, product knowledge, and barista skills, setting a benchmark for others in the district.
These achievements reflect my dedication to the craft and my ability to inspire and lead teams to success.
Affiliations
- Team sports
- Painting and Sketching
- Poetry
- Strength and Conditioning
Languages
English
Fluent
Punjabi
Native
Hindi
Native
Timeline
Assistant manager
Starbucks Coffee
2024.02 - Current
Barista
Starbucks Coffee
2023.04 - Current
Shift Supervisor
Starbucks Coffee
2023.03 - Current
Processor
NIJJAR PROPERTY LIMITED
2021.10 - 2022.04
Master's degree - Project Management
University of West London
2021.09 - 2022.09
IELTS Trainer
British Oxford Institute of ielts
2021.02 - 2021.07
Bachelor of technology - Mechanical Engineering
RBGI - Rayat Bahra Group of Institutes
2014.07 - 2019.08
Diploma - Mechanical Engineering
Guru Nanak Institute of Technology
2009.05 - 2012.08
Certified First Aider - First aid
First aid at work
Custom
linkedin.com/in/maninder-kumar
References
References available upon request.
Custom
linkedin.com/in/maninder-kumar
References
References available upon request.
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