4 years of experience as a Dynamics CRM Developer specializing in Microsoft Dynamics 365
Skilled in customizing, configuring, and optimizing Dynamics CRM to meet specific business needs
Strong understanding of Sales, Marketing, Service and Field Service modules.
Expertise in creating & customizing Solutions, Entities, Forms, Fields, Dashboards and Views customization.
Skilled in JavaScript for client-side validations and plugins for server side including debugging for production issues.
Knowledgeable in CRM Security, including Security Roles, Business Units, and Teams.
Proficient in the Power Platform, including Power Apps, Power Automate, and Power BI
Experienced in integrating Dynamics CRM with external applications for seamless data flow
Strong ability to align technical solutions with business objectives for maximum impact
Knowledge of SSIS and data import between different environments
Experienced in configuring App for Outlook, Outlook Client, Email Router, and Server-Side Synchronization and overseeing mailbox issues related to CRM.
Committed to delivering scalable, high-quality CRM solutions in dynamic environments
Experienced XRM toolbox and other related third-party tools.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Dynamics CRM Developer
TCS
London
10.2020 - Current
Collaborated with business analysts and key users to gather and refine requirements.
Analyzed and resolved reported defects in coordination with L2 and L3 support teams.
Integrated third-party applications using Power Automate for enhanced functionality.
Customized and extended CRM functionality to align with business needs.
Created and embedded Power BI dashboards within Dynamics CRM Forms for real-time insights.
Reworked hard-coded integration architecture based on updated requirements in collaboration with BAs.
Developed workflows and automated processes with Power Automate to streamline business operations.
Conducted unit testing and provided ongoing feedback to ensure high-quality, defect-free solutions.
Deployed solutions using CI/CD pipelines, troubleshooting and resolving deployment issues as needed.
Implemented Service Module and Sales Pipeline for effective order management in CRM.
Configured Field service module and set up business units and organizations for managing fitters effectively as per their allocated regions.
Customized the schedule board as per resource skills and capacity.
Built various Power Automate flows to manage order and quote notifications depending on various states of the order.
Set up calculated fields to auto-update cost and calculate service cost for fitters.
Customized security roles and implemented field-level security for various supporting teams within the organization.
Education
Master of Science - Data Science Analytics with Advance Research
University of Hertfordshire
Hatfield
01.2021 - 01.2023
Skills
Dynamics 365 CE Power Apps, Power Automate Visual Studio DevOps, Jira Service Now
Power BI SSIS, SSRS Solutions deployment JavaScript SQL
Languages
English
Fluent
Telugu
Native
Hindi
Fluent
References
References available upon request.
Timeline
Master of Science - Data Science Analytics with Advance Research