Mandy Elizabeth Holman

Managing bookings to ensure appointments matched client availability and conditions. Friendly approachable face of company, supporting customers to meet their needs and provide compfort in distressing situations. Accurate processing of payments of cash, credit cards and on line applications. Precise reparation and processing of prescriptions and medication. Cleaning and maintenance of high hygiene standards throughout reception and office areas. Efficient stock control and replishment. Support clinical team and management to provide quality service. Proactively advertise health plans and additional services to enhance the client experience.

Provided a welcoming and friendly face of the museum and proactively engaged with customers to identify the requirements of individuals and specific groups.

Provided museum tours, ensuring coverage of key facts, but tailoring delivery to the needs of the customer.

Positively supported colleagues and management through communication, sharing information, and flexibility. Conducted health and safety checks throughout the museum before opening, and at regular intervals during the day.

Conducted health and safety checks throughout museum before opening and at regular intervals during the day.

Collated feedback from visitors for self-reflection, management information, and reporting.

Processed merchandise sales while maintaining stock levels and inventories.

Proactively assisted in organising open days, events, and advertising.

Helped with activities and interpretations in galleries to keep flow of tour traffic moving.

Facilitated delivery of emergency call handling and mobilised fire service resources effectively and safely.

Continued situational awareness and ability to adapt to changing priorities

Supported personnel through training, mentoring and encouragement, particularly during periods of high workload or distressing incidents.

Ensured accurate, confidential management of information to maintain its validity.

Supported introduction of new equipment across various teams.

Collaborated with cross-functional teams within the fire and rescue service and other agencies to enhance service delivery.

Contributed to planning and prioritising resources for the regionalisation of fire control throughout Scotland to meet evolving targets.