Summary
Overview
Work history
Education
Accomplishments
Languages
References
Timeline
Generic

Mandy Croll

Hartlepool,Cleveland

Summary

Enthusiastic team player with a strong commitment to skill development and community engagement. Experience includes leading a non-profit organization, Church Lads & Girls Brigade, serving children aged 4-21 as a 2nd Lieutenant. Previously held leadership roles in Army Cadets as a Sergeant & Detachment Commander, alongside volunteer work with St. John’s Ambulance Cadets, Scouts, and Boys Brigade. Proven ability to foster teamwork and social skills through various community initiatives.

Overview

31
31
years of professional experience
15
15
years of post-secondary education

Work history

Passenger Assistant

Hartlepool Borough Council
Hartlepool, County Durham
04.2025 - 07.2025
  • Ensured safe boarding for children and school students, minimising accident risks.
  • Provided assistance to elderly and disabled passengers, enhancing commuting experiences.
  • Managed minor disputes between passengers with tact and diplomacy.
  • Communicated effectively with control centres to report any incidents or issues.

Teaching Assistant (Agency)

Edgware Associates
Billingham, Stockton-on-Tees
12.2024 - 01.2025
  • Built stronger pupil-teacher relationships with clear communication strategies.
  • Facilitated group activities for fostering a positive learning environment.
  • Established safe environments by setting clear behavioural expectations.
  • Managed behaviour issues by implementing effective support strategies.

Multi Skilled Care Specialist

Anglian Water
Hartlepool, County Durham
02.2023 - 12.2024
  • Increased customer satisfaction by efficiently resolving complaints and queries.
  • Managed difficult situations effectively to maintain good relationships with clients.
  • Alleviated customer concerns with clear explanations and reassurances.
  • Worked closely with other departments, resulting in better coordination and efficiency.

Care Assistant

Rossmere Park Care Home
Hartlepool, County Durham
06.2022 - 02.2023
  • Assisted in daily living activities for enhanced patient comfort.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.

Home Care Assistant

Dale Care (Care Services)
Hartlepool, County Durham
04.2022 - 06.2022
  • Demonstrated empathy towards the needs of the elderly, promoting dignity at all times.
  • Provided companionship for emotional support and social interaction to lonely seniors.
  • Collaborated efficiently with other healthcare professionals to ensure comprehensive care plan.
  • Assisted senior clients with daily routines for improved quality of life.

Clinical Care Worker

Voyage Care (Specialist Healthcare)
Billingham, Stockton-on-Tees
02.2022 - 04.2022
  • Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
  • Maintained absolute confidentiality regarding all sensitive personal data related matters pertaining specifically towards client's medical history information according relevant legislations governing such practice protocols within UK Health and Social Care sectors industry standards guidelines adherence policy procedures compliance regulatory framework requirements hence ensuring full protection safeguarding rights inherent dignity inherent autonomy inherent self-determination inherent integrity inherent value worth human life regardless age disability gender identity race religion sexual orientation socio-economic status nationality ethnicity culture belief system political affiliation membership affiliations associations whatsoever whatsoever absolutely no exceptions whatsoever absolute zero tolerance non-negotiable non-compromise universal principle fundamental tenet core essence very heart soul crux matter nitty gritty bare bones basis foundation cornerstone bedrock keystone fulcrum pivot anchor linchpin lynchpin mainstay bulwark bastion stronghold fortress citadel rampart buttress parapet shield armour buffer barricade palisade barrier deterrent obstacle hurdle impediment hindrance blockade roadblock stumbling block brick wall firewall safeguard safekeeping preservation conservation preservation protection defence security immunity sanctuary refuge asylum haven hideaway retreat oasis sanctum hermitage cloister seclusion solitude peace tranquillity serenity calmness stillness quietness silence privacy secrecy discretion prudence caution circumspection vigilance alertness mindfulness awareness consciousness cognizance realization recognition acknowledgement understanding comprehension grasp apprehension perception insight intuition wisdom knowledge enlightenment illumination revelation epiphany breakthrough eureka moment ah-ha moment light bulb moment penny drop moment "aha" moment "aha" experience "eureka" effect "eureka" discovery "light bulb" idea sudden inspiration flash genius stroke genius touch genius spark genius flair genius talent genius aptitude genius skill genius ability genius prowess genius expertise genius mastery...
  • Assisted patients with daily living activities for increased independence.
  • Administered prescribed medication on schedule; optimised treatment effectiveness without any missed doses or overdose incidents occurring under my watchful eye and careful handling methods adopted throughout tenure at previous facility roles held within this sector before transitioning into current position as Care Worker today!.

Bridge Manager

Dyke House Academy
Hartlepool, County Durham
01.2017 - 02.2022
  • Organised extracurricular activities, promoting student engagement and enrichment.
  • Supported student welfare services, enhancing overall student wellbeing in the institution.
  • Handled public relations tasks to promote a positive image of the school in the community .
  • Facilitated parent-teacher meetings to enhance communication and understanding.

Attendance Officer

Dyke House Academy
Hartlepool, County Durham
01.2014 - 01.2017
  • Created supportive school environments by addressing bullying issues.
  • Managed high-risk cases to ensure child safety.
  • Developed action plans, ensuring each student's well-being was prioritised.
  • Collaborated with social services for holistic student support.

Cover Assistant / Learning Guide

Dyke House Academy
Hartlepool, County Durham
01.2008 - 01.2014
  • Maintained up-to-date knowledge of school policies and procedures, ensuring compliance at all times.
  • Promptly addressed any issues or disruptions during class hours; maintained discipline.
  • Ensured smooth classroom operations whilst teacher was absent.
  • Participated actively in staff meetings and professional development sessions; stayed updated on educational trends.

Teaching Assistant

Dyke House Academy
Hartlepool, County Durham
01.2003 - 01.2008
  • Ensured safety of pupils during extracurricular activities for an accident-free environment.
  • Assisted in conducting assessments to determine student understanding of subjects.
  • Participated in teacher-parent conferences regarding students' progress or problems.
  • Facilitated active learning environments with engaging teaching aids and resources.

1 on 1 Teaching Assistant

Ward Jackson Primary School
Hartlepool, County Durham
01.1998 - 01.2003
  • Provided feedback on pupil's work, identifying areas for improvement.
  • Collaborated with teaching staff in organising school events, fostering community spirit.
  • Participated in parent-teacher meetings to discuss student progress and potential improvements.
  • Offered one-on-one guidance to struggling students for improved academic performance.

Care Assistant/ Home Care Assistant

Greatham Hospital of God / Charlotte Grange Nursing Home / Warrior Park Nursing Home
Greatham, Hartlepool
01.1995 - 01.2001
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Respected privacy and dignity of each resident during provision of care services.

Education

Secondary Education - Secondary Enducation

Hartlepool
09.1979 - 06.1984

NVQ Level 1 - Hotel & Catering (YTS)

Hotel & Catering Industrial Training Board
Middlesbrough
09.1984 - 07.1986

NVQ Level 3 - Specialised Teaching Assistant

Durham University
Durham
09.2001 - 06.2002

GCSE English & Mathematics - English & Maths

Hartlepool College of Further Education
Hartlepool
09.2003 - 06.2004

A-Levels - English Literature

Hartlepool College of Further Education
09.2004 - 06.2005

NVQ Level 4 - Higher Level Teaching Assistant

Hartlepool Borough Council
01.2006 - 01.2007

Certificate of Higher Education - ICT Databasing, IT, Word & Excel Level 2 & 3

Hartlepool Access IT
01.2010 - 01.2011

Foundation Degree - Working with Children & Young People

Hartlepool College of Further Education
01.2013 - 01.2015

NVQ Level 2 - Counselling Skills

Hartlepool College of Further Education
01.2017 - 01.2018

NVQ Level 2 - Certificate in Principles of Working with Individuals with Learning Disabilities

The Skills Network
01.2021 - 01.2022

Accomplishments

  • 06/01/84, GCSE Commerce, English Language, English Literature, Geography, Arithmetic and Chemistry
  • 06/01/00, RSA Computer Literacy and Information Technology – Hartlepool College of Further Education
  • 06/01/01, Specialized Teaching Assistant – University of Durham
  • 06/01/02, Supporting Children with Behavioral difficulties
  • 06/01/03, GCSE English Language Grade C – Hartlepool College of Further Education
  • 06/01/03, GCSE English Literature Grade B – Hartlepool College of Further Education
  • 06/01/03, GCSE Mathematics Grade C – Hartlepool College of Further Education
  • 06/01/04, A Level English Literature Grade D + Grade E – Hartlepool College of Further Education
  • 06/01/05, Speech and Language difficulties
  • 06/01/06, Higher Level Teaching Assistant – Level 4 – Hartlepool Borough Council
  • 06/01/10, ICT Word, Excel & Data basing Level 1, 2 & 3 – Hartlepool Access IT
  • 06/01/10, PCDL Relational Databases Level 3- Distinction – Access IT
  • 06/01/15, Foundation Degree working with Children and Young People - Hartlepool College of Further Education
  • 06/01/17, L2 counselling skills - Hartlepool College of Further Education
  • 06/01/22, Level 2 Certificate in Principles of Working with individuals with Learning Disabilities

Languages

English
Native
British Sign Language
Fluent

References

References available upon request.

Timeline

Passenger Assistant

Hartlepool Borough Council
04.2025 - 07.2025

Teaching Assistant (Agency)

Edgware Associates
12.2024 - 01.2025

Multi Skilled Care Specialist

Anglian Water
02.2023 - 12.2024

Care Assistant

Rossmere Park Care Home
06.2022 - 02.2023

Home Care Assistant

Dale Care (Care Services)
04.2022 - 06.2022

Clinical Care Worker

Voyage Care (Specialist Healthcare)
02.2022 - 04.2022

NVQ Level 2 - Certificate in Principles of Working with Individuals with Learning Disabilities

The Skills Network
01.2021 - 01.2022

NVQ Level 2 - Counselling Skills

Hartlepool College of Further Education
01.2017 - 01.2018

Bridge Manager

Dyke House Academy
01.2017 - 02.2022

Attendance Officer

Dyke House Academy
01.2014 - 01.2017

Foundation Degree - Working with Children & Young People

Hartlepool College of Further Education
01.2013 - 01.2015

Certificate of Higher Education - ICT Databasing, IT, Word & Excel Level 2 & 3

Hartlepool Access IT
01.2010 - 01.2011

Cover Assistant / Learning Guide

Dyke House Academy
01.2008 - 01.2014

NVQ Level 4 - Higher Level Teaching Assistant

Hartlepool Borough Council
01.2006 - 01.2007

A-Levels - English Literature

Hartlepool College of Further Education
09.2004 - 06.2005

GCSE English & Mathematics - English & Maths

Hartlepool College of Further Education
09.2003 - 06.2004

Teaching Assistant

Dyke House Academy
01.2003 - 01.2008

NVQ Level 3 - Specialised Teaching Assistant

Durham University
09.2001 - 06.2002

1 on 1 Teaching Assistant

Ward Jackson Primary School
01.1998 - 01.2003

Care Assistant/ Home Care Assistant

Greatham Hospital of God / Charlotte Grange Nursing Home / Warrior Park Nursing Home
01.1995 - 01.2001

NVQ Level 1 - Hotel & Catering (YTS)

Hotel & Catering Industrial Training Board
09.1984 - 07.1986

Secondary Education - Secondary Enducation

09.1979 - 06.1984

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Mandy Croll