Mandy Croll
Hartlepool,Cleveland
Summary
Enthusiastic team player with a strong commitment to skill development and community engagement. Experience includes leading a non-profit organization, Church Lads & Girls Brigade, serving children aged 4-21 as a 2nd Lieutenant. Previously held leadership roles in Army Cadets as a Sergeant & Detachment Commander, alongside volunteer work with St. John’s Ambulance Cadets, Scouts, and Boys Brigade. Proven ability to foster teamwork and social skills through various community initiatives.
Overview
31
31
years of professional experience
15
15
years of post-secondary education
Work history
Passenger Assistant
Hartlepool Borough Council
Hartlepool, County Durham
2025.04 - 2025.07
- Ensured safe boarding for children and school students, minimising accident risks.
- Provided assistance to elderly and disabled passengers, enhancing commuting experiences.
- Managed minor disputes between passengers with tact and diplomacy.
- Communicated effectively with control centres to report any incidents or issues.
Teaching Assistant (Agency)
Edgware Associates
Billingham, Stockton-on-Tees
2024.12 - 2025.01
- Built stronger pupil-teacher relationships with clear communication strategies.
- Facilitated group activities for fostering a positive learning environment.
- Established safe environments by setting clear behavioural expectations.
- Managed behaviour issues by implementing effective support strategies.
Multi Skilled Care Specialist
Anglian Water
Hartlepool, County Durham
2023.02 - 2024.12
- Increased customer satisfaction by efficiently resolving complaints and queries.
- Managed difficult situations effectively to maintain good relationships with clients.
- Alleviated customer concerns with clear explanations and reassurances.
- Worked closely with other departments, resulting in better coordination and efficiency.
Care Assistant
Rossmere Park Care Home
Hartlepool, County Durham
2022.06 - 2023.02
- Assisted in daily living activities for enhanced patient comfort.
- Provided emotional support to patients, improving their mental wellbeing.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Home Care Assistant
Dale Care (Care Services)
Hartlepool, County Durham
2022.04 - 2022.06
- Demonstrated empathy towards the needs of the elderly, promoting dignity at all times.
- Provided companionship for emotional support and social interaction to lonely seniors.
- Collaborated efficiently with other healthcare professionals to ensure comprehensive care plan.
- Assisted senior clients with daily routines for improved quality of life.
Clinical Care Worker
Voyage Care (Specialist Healthcare)
Billingham, Stockton-on-Tees
2022.02 - 2022.04
- Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
- Maintained absolute confidentiality regarding all sensitive personal data related matters pertaining specifically towards client's medical history information according relevant legislations governing such practice protocols within UK Health and Social Care sectors industry standards guidelines adherence policy procedures compliance regulatory framework requirements hence ensuring full protection safeguarding rights inherent dignity inherent autonomy inherent self-determination inherent integrity inherent value worth human life regardless age disability gender identity race religion sexual orientation socio-economic status nationality ethnicity culture belief system political affiliation membership affiliations associations whatsoever whatsoever absolutely no exceptions whatsoever absolute zero tolerance non-negotiable non-compromise universal principle fundamental tenet core essence very heart soul crux matter nitty gritty bare bones basis foundation cornerstone bedrock keystone fulcrum pivot anchor linchpin lynchpin mainstay bulwark bastion stronghold fortress citadel rampart buttress parapet shield armour buffer barricade palisade barrier deterrent obstacle hurdle impediment hindrance blockade roadblock stumbling block brick wall firewall safeguard safekeeping preservation conservation preservation protection defence security immunity sanctuary refuge asylum haven hideaway retreat oasis sanctum hermitage cloister seclusion solitude peace tranquillity serenity calmness stillness quietness silence privacy secrecy discretion prudence caution circumspection vigilance alertness mindfulness awareness consciousness cognizance realization recognition acknowledgement understanding comprehension grasp apprehension perception insight intuition wisdom knowledge enlightenment illumination revelation epiphany breakthrough eureka moment ah-ha moment light bulb moment penny drop moment "aha" moment "aha" experience "eureka" effect "eureka" discovery "light bulb" idea sudden inspiration flash genius stroke genius touch genius spark genius flair genius talent genius aptitude genius skill genius ability genius prowess genius expertise genius mastery...
- Assisted patients with daily living activities for increased independence.
- Administered prescribed medication on schedule; optimised treatment effectiveness without any missed doses or overdose incidents occurring under my watchful eye and careful handling methods adopted throughout tenure at previous facility roles held within this sector before transitioning into current position as Care Worker today!.
Bridge Manager
Dyke House Academy
Hartlepool, County Durham
2017.01 - 2022.02
- Organised extracurricular activities, promoting student engagement and enrichment.
- Supported student welfare services, enhancing overall student wellbeing in the institution.
- Handled public relations tasks to promote a positive image of the school in the community .
- Facilitated parent-teacher meetings to enhance communication and understanding.
Attendance Officer
Dyke House Academy
Hartlepool, County Durham
2014.01 - 2017.01
- Created supportive school environments by addressing bullying issues.
- Managed high-risk cases to ensure child safety.
- Developed action plans, ensuring each student's well-being was prioritised.
- Collaborated with social services for holistic student support.
Cover Assistant / Learning Guide
Dyke House Academy
Hartlepool, County Durham
2008.01 - 2014.01
- Maintained up-to-date knowledge of school policies and procedures, ensuring compliance at all times.
- Promptly addressed any issues or disruptions during class hours; maintained discipline.
- Ensured smooth classroom operations whilst teacher was absent.
- Participated actively in staff meetings and professional development sessions; stayed updated on educational trends.
Teaching Assistant
Dyke House Academy
Hartlepool, County Durham
2003.01 - 2008.01
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Assisted in conducting assessments to determine student understanding of subjects.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Facilitated active learning environments with engaging teaching aids and resources.
1 on 1 Teaching Assistant
Ward Jackson Primary School
Hartlepool, County Durham
1998.01 - 2003.01
- Provided feedback on pupil's work, identifying areas for improvement.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Offered one-on-one guidance to struggling students for improved academic performance.
Care Assistant/ Home Care Assistant
Greatham Hospital of God / Charlotte Grange Nursing Home / Warrior Park Nursing Home
Greatham, Hartlepool
1995.01 - 2001.01
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Encouraged independence among patients whilst assisting them with tasks.
- Provided emotional support to patients, improving their mental wellbeing.
- Respected privacy and dignity of each resident during provision of care services.
Education
Secondary Education - Secondary Enducation
Hartlepool 1979.09 - 1984.06
NVQ Level 1 - Hotel & Catering (YTS)
Hotel & Catering Industrial Training Board
Middlesbrough 1984.09 - 1986.07
NVQ Level 3 - Specialised Teaching Assistant
Durham University
Durham 2001.09 - 2002.06
GCSE English & Mathematics - English & Maths
Hartlepool College of Further Education
Hartlepool 2003.09 - 2004.06
A-Levels - English Literature
Hartlepool College of Further Education
2004.09 - 2005.06
NVQ Level 4 - Higher Level Teaching Assistant
Hartlepool Borough Council
2006.01 - 2007.01
Certificate of Higher Education - ICT Databasing, IT, Word & Excel Level 2 & 3
Hartlepool Access IT
2010.01 - 2011.01
Foundation Degree - Working with Children & Young People
Hartlepool College of Further Education
2013.01 - 2015.01
NVQ Level 2 - Counselling Skills
Hartlepool College of Further Education
2017.01 - 2018.01
NVQ Level 2 - Certificate in Principles of Working with Individuals with Learning Disabilities
The Skills Network
2021.01 - 2022.01
Accomplishments
- 06/01/84, GCSE Commerce, English Language, English Literature, Geography, Arithmetic and Chemistry
- 06/01/00, RSA Computer Literacy and Information Technology – Hartlepool College of Further Education
- 06/01/01, Specialized Teaching Assistant – University of Durham
- 06/01/02, Supporting Children with Behavioral difficulties
- 06/01/03, GCSE English Language Grade C – Hartlepool College of Further Education
- 06/01/03, GCSE English Literature Grade B – Hartlepool College of Further Education
- 06/01/03, GCSE Mathematics Grade C – Hartlepool College of Further Education
- 06/01/04, A Level English Literature Grade D + Grade E – Hartlepool College of Further Education
- 06/01/05, Speech and Language difficulties
- 06/01/06, Higher Level Teaching Assistant – Level 4 – Hartlepool Borough Council
- 06/01/10, ICT Word, Excel & Data basing Level 1, 2 & 3 – Hartlepool Access IT
- 06/01/10, PCDL Relational Databases Level 3- Distinction – Access IT
- 06/01/15, Foundation Degree working with Children and Young People - Hartlepool College of Further Education
- 06/01/17, L2 counselling skills - Hartlepool College of Further Education
- 06/01/22, Level 2 Certificate in Principles of Working with individuals with Learning Disabilities
Languages
English
Native
British Sign Language
Fluent
References
References available upon request.
Timeline
Passenger Assistant
Hartlepool Borough Council
2025.04 - 2025.07
Teaching Assistant (Agency)
Edgware Associates
2024.12 - 2025.01
Multi Skilled Care Specialist
Anglian Water
2023.02 - 2024.12
Care Assistant
Rossmere Park Care Home
2022.06 - 2023.02
Home Care Assistant
Dale Care (Care Services)
2022.04 - 2022.06
Clinical Care Worker
Voyage Care (Specialist Healthcare)
2022.02 - 2022.04
NVQ Level 2 - Certificate in Principles of Working with Individuals with Learning Disabilities
The Skills Network
2021.01 - 2022.01
NVQ Level 2 - Counselling Skills
Hartlepool College of Further Education
2017.01 - 2018.01
Bridge Manager
Dyke House Academy
2017.01 - 2022.02
Attendance Officer
Dyke House Academy
2014.01 - 2017.01
Foundation Degree - Working with Children & Young People
Hartlepool College of Further Education
2013.01 - 2015.01
Certificate of Higher Education - ICT Databasing, IT, Word & Excel Level 2 & 3
Hartlepool Access IT
2010.01 - 2011.01
Cover Assistant / Learning Guide
Dyke House Academy
2008.01 - 2014.01
NVQ Level 4 - Higher Level Teaching Assistant
Hartlepool Borough Council
2006.01 - 2007.01
A-Levels - English Literature
Hartlepool College of Further Education
2004.09 - 2005.06
GCSE English & Mathematics - English & Maths
Hartlepool College of Further Education
2003.09 - 2004.06
Teaching Assistant
Dyke House Academy
2003.01 - 2008.01
NVQ Level 3 - Specialised Teaching Assistant
Durham University
2001.09 - 2002.06
1 on 1 Teaching Assistant
Ward Jackson Primary School
1998.01 - 2003.01
Care Assistant/ Home Care Assistant
Greatham Hospital of God / Charlotte Grange Nursing Home / Warrior Park Nursing Home
1995.01 - 2001.01
NVQ Level 1 - Hotel & Catering (YTS)
Hotel & Catering Industrial Training Board
1984.09 - 1986.07
Secondary Education - Secondary Enducation
1979.09 - 1984.06