Mandlenkosi Shepherd Gumbo
Kidderminster
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
4
4
years of professional experience
1
1
Honours Degree in Information Systems
Work History
IT support assistant (Volunteering)
Digital Server Solutions
02.2023 - Current
- Offered IT support during key meetings and events 12 times year.
- Tracked computer system and network performance to identify root causes of issues.
- Installed new software for users and monitored version and patch update requirements.
- Answered user questions about hardware and software operation to help resolve problems.
- Explained technical concepts using clear and concise language.
- Followed technical documentation for accurate installation, maintenance and repair work.
IT Technician
The Console Castle
02.2021 - 01.2023
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Implemented data backup strategies to safeguard critical company information.
- Installed and configured software and hardware.
- Installed at least 5 and configured operating systems and applications in a month.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT support technician
Individual Zone Solutions
01.2018 - 03.2020
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Installed new software for users and monitored version and patch update requirements 4 times year.
- Answered user questions about hardware and software operation to help resolve problems.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Established and troubleshot network and data communications systems.
- Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
- Investigated and diagnosed customer's technical and product queries.
Education
Bachelor Honours Degree - Information Systems
Great Zimbabwe University
Masvingo, Zimbabwe2017
Higher National Diploma - High School
Eagles Nest Christian School
Polokwane, South AfricaSkills
- Skilled in TCP/IP and WAN
- Data Entry
- Desktop support
- Application installations
- Software diagnosis
- Effective communicator
- Strategic thinking
- Network Administration
Certification
Microsoft Azure 104
Online
(Status - Pending)
Affiliations
- Playing the Piano
- Gaming
Accomplishments
Senior Leader in High School
Languages
French
Elementary
English
Professional Working
Timeline
IT support assistant (Volunteering)
Digital Server Solutions
02.2023 - Current
IT Technician
The Console Castle
02.2021 - 01.2023
IT support technician
Individual Zone Solutions
01.2018 - 03.2020
Bachelor Honours Degree - Information Systems
Great Zimbabwe University
Higher National Diploma - High School
Eagles Nest Christian School
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