Summary
Work History
Education
Skills
Interests
Accomplishments
Timeline
Generic

Adam Whalley

whitchurch,shropshire

Summary

Dynamic IT Support Assistant well-versed in installing software and repairing hardware and peripherals. Excellent problem solving and analytical skills. Goes extra mile to meet service requests and requirements. Experienced in providing technical support and resolving hardware and software issues. Skilled at troubleshooting and offering practical solutions to users. Strong communicator with knack for explaining complex tech in simple terms.

Work History

IT Support Assistant

southhall School
telford, shropshire
12.2019 - 04.2020
  • Assisted in obtaining BTEC qualification in Computer Studies through dedicated coursework and practical application.
  • Facilitated various tasks related to computer studies curriculum to enhance student engagement and learning outcomes.
  • Facilitated practical sessions to enhance student engagement and learning outcomes.

Education

Diploma of Higher Education - Computer Science

shrewsbury college
Shrewsbury, SHR
2021

english

southall secondary school
Telford, TFW
2020

Maths

southhall school
Telford, TFW
2020

personal and social education

southall secondary school
Telford, TFW
2020

GCSEs - Art and Design ( Fine Art )

southall secondary school
Telford, TFW
2020

ICT

southall secondary school
Telford, TFW
2020

science

southall secondary school
Telford, TFW

animal care

walford agricultural college
Shrewsbury, SHR

Skills

  • Technical liaison
  • Customer support
  • Software troubleshooting
  • Application installation
  • Network configuration
  • User training
  • System maintenance
  • Problem resolution
  • Team collaboration
  • Documentation management
  • Incident management
  • Data analysis
  • Process improvement
  • Resource allocation
  • Hardware installation and repair
  • Data backup and recovery
  • Hardware upgrades
  • Data Entry
  • Software installation
  • Application installations
  • Desktop support
  • Technical issues analysis
  • Operating systems knowledge
  • Data recovery
  • Advanced Microsoft Office knowledge
  • Troubleshooting expertise
  • IT service management
  • Mobile devices troubleshooting
  • Hardware support
  • Database administration
  • Hardware diagnosis
  • Knowledge of ip services
  • Troubleshooting proficiency
  • Server maintenance
  • Systems Analysis
  • Staff education and training
  • Application support
  • Adaptable
  • Command line interfaces
  • Remote support tools
  • Software diagnosis
  • IT risk assessment
  • Cybersecurity measures
  • Technical documentation
  • Technical leadership
  • Cybersecurity principles
  • System diagnostics
  • User training development
  • Technical documents comprehension
  • Customer support needs assessment
  • Performance monitoring
  • Regulatory compliance
  • Security systems management
  • Virtualization technologies
  • Skilled in TCP/IP and WAN
  • Client orientation
  • Patch management
  • Tech-Savvy innovation
  • Knowledge transfer
  • Mobile device management
  • Windows XP/Vista
  • LAN aptitude
  • Cloud computing services
  • Service-Oriented mindset
  • [Type] debugging
  • Creative thinking
  • Patience with users
  • Active listening
  • Product knowledge

Interests

  • I enjoy playing bass guitar
  • I read alot about medical science, cellular biology
  • I improve my knowledge regarding computer systems
  • I have created my own computer network infrastructure at home I practice with both open source and

Accomplishments

  • I have built my own computer network infrastructure that i regularly work on and maintain at home.

Timeline

IT Support Assistant

southhall School
12.2019 - 04.2020

Diploma of Higher Education - Computer Science

shrewsbury college

english

southall secondary school

Maths

southhall school

personal and social education

southall secondary school

GCSEs - Art and Design ( Fine Art )

southall secondary school

ICT

southall secondary school

science

southall secondary school

animal care

walford agricultural college

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Adam Whalley