Manav Taxali
Southampton ,Hampshire
Summary
Professional with MSc in Operations, project, and supply chain management having collected fundamental knowledge about project management techniques like agile and waterfall methods, application of AHP & TCO, making of House of Quality model (HOQ), creating rich picture, VSM, TQM practices, Six Sigma etc. A willing and motivated employee excelling in all the tasks and responsibilities assigned which eventually led to honing the professional acumen. Excellent communication skills and sociable in nature with good listening capabilities. Insightful Insurance Advisor with broad product knowledge and types of coverage. A detail-orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to deliver projects in a timely manner.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Insurance specialist
RAC (Concentrix)
Manchester
06.2023 - Current
- Interacting with clients to determine their insurance requirements and talking about the kinds of coverage needed, the extent of coverage, and any particular issues
- Comparing insurance quotes from several providers and providing them with cost details so that they can evaluate the prices and coverage provided by various insurance companies
- Giving policyholders continuous support and helping them with claims processing, policy modifications, and any other problems that may come up during the policy term
- Informing policyholders about different products, coverage options, policy terms, responding to inquiries, and offering data to support decision-making
- Received insurance premiums from clients and processed accounts.
- Maximized revenue by converting inquiries into sales.
- Kept up with changes in insurance markets to accurately answer client questions and give suitable recommendations.
Customer Service Advisor
PSAFL Speedmark Forwarding Pvt Ltd
Delhi
07.2022 - 04.2023
- Responded to high volume inbound calls from customers about the costs, limitations, and documentation needs associated with shipping alternatives
- Addressed customer grievances and complications with shipments, delays, losses, and other logistics-related issues
- Taking feedback from clients once they receive their shipment about the experience
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Registered and updated accurate customer information on the database.
Retail assistant
Worldwide Foods
Manchester
11.2021 - 06.2022
- Liaising with transport companies, suppliers, and clients
- Carried out stock control and maintained quality standards high for audits.
- Ensuring compliance with health and safety legislation
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Received stock deliveries, accurately completed paperwork, and updated system records.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
Project coordinator
Centrepoint
Manchester
09.2021 - 12.2021
- Used tools like Rich Picture, Agile techniques, etc to map down the whole project timeline
- Managed to collect 234GBP on a single day and donated it all to a charity
- Provided assistance with project scheduling, resource allocation, and risk management
- Established clear budgets and cost control strategies to meet objectives.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Made presentations and reports on the project's status for professors, coffee shops, and stakeholders
- Fostered communication between team members, stakeholders, and vendors, and organized project team meetings using social media.
Education
Master's Degree - Operations, Project and Supply Chain Management
University of Manchester
Manchester 09.2021 - 09.2022
Bachelors - Bachelors in Commerce Honours
University of Delhi
Delhi 2018 - 2021
Certificate of Higher Education - Commerce
Delhi Public School
Skills
- Objection handling
- Consultative customer service
- Quotes and sales
- Data entry
- Microsoft Office Suite
- Agile and Waterfall methodologies
- Risk management planning
- Office 365
- Team Work
- Critical thinking
- Adaptability
- Negotiation
- MS Excel
Additional Information
- LICENSES & CERTIFICATIONSAVAILABLE ON REQUEST
Languages
English
Native
Internships
Research & Development Coordinator Jul 2020 - May 2021
Pathways Placement Cell, University of Delhi, New Delhi
Business Development Associate Feb 2020 - Apr 2020
Houseitt, Delhi A student-run startup recognized by the government of India. It provides a portal to brokers who want to sell their PGs, Hostels, flats etc to the students
Sales and Marketing Intern Aug 2019 - Nov 2019
My Captain, Faridabad – It provides beginner to advanced Live and online Cohort courses in the fields of Business, Content, Design, and Product.
Timeline
Insurance specialist
RAC (Concentrix)
06.2023 - Current
Customer Service Advisor
PSAFL Speedmark Forwarding Pvt Ltd
07.2022 - 04.2023
Retail assistant
Worldwide Foods
11.2021 - 06.2022
Master's Degree - Operations, Project and Supply Chain Management
University of Manchester
09.2021 - 09.2022
Project coordinator
Centrepoint
09.2021 - 12.2021
Bachelors - Bachelors in Commerce Honours
University of Delhi
2018 - 2021
Certificate of Higher Education - Commerce
Delhi Public School
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