Vinni Dylan MAMPAKSA
London
Summary
Dynamic professional with experience in customer service and insurance. Proven ability to enhance client satisfaction and streamline processes. Skilled in communication and team collaboration, with a commitment to delivering exceptional service.
Overview
3
3
Languages
7
7
years of professional experience
Work history
Travel Insurance Specialist
NatWest Commercial & Institutional/ Allianz Travel Assistance
London , Surrey
2024.07 - 2026.02
- Collaborated with management to implement an AI voice assistant, significantly improving customer response times.
- Delivered a detailed weekly report of any client grievances to assist in enhancing our online services.
- Handled client queries regarding insurance policies, ensuring accurate information and tailored solutions.
- Provided real-time support to remote team members using digital workspaces
- Informed clients about travel constraints and the correct procedures to follow throughout the travel process.
- Processed travel insurance claims efficiently, maintaining compliance with company policies.
Deputy Client Coordinator
Allianz Travel Assistance
London , Surrey
2022.09 - 2024.07
- Maintained a 98% customer satisfaction score while handling travel sales calls.
- Promoted from Client Coordinator to Deputy Client Coordinator within six months of beginning my role.
- Handled over 1,100 inbound and outbound calls monthly.
- Networked with media and PR professionals to expand campaign reach and participated in brand promotional videos.
- Assisted in training and mentoring new team members.
- Utilised multiple channels: Phone, Email, Webchat, and social media to initiate claims in aid of the claims team
- Maintained updated records of client transactions for easy reference during audits or disputes.
Customer Assistant
Lidl Great Britain Limited
London , Surrey
2021.09 - 2022.07
- Handled returns and exchanges efficiently, maintaining high standards of service amidst challenging situations.
- Promoted customer loyalty scheme Lidl Plus at checkout.
- Accepted card, cash and cheque payments via POS register system.
- Built rapport with new and existing customers to boost client loyalty.
- Trained new team members on cash register procedures, including managing sales, refunds, and cashing up.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Ensured health and safety regulations complied within work premises at all times.
Assistant Director of Cinematography
Heaven Above Studios
London , Waltham Forest
2019.03 - 2021.09
- Acted as liaison for visitors, clients and meeting leadership.
- Visited over 300 filming locations; assessed suitability and documented potential risks to ensure they were aligned with client creative requests.
- Collaborated with the Head Director to review film footage for clients' use, ensuring faultless quality standards.
- Demonstrated expertise across industry-standard software (Adobe Creative).
Education
Bachelor of Arts - Film Production
SAE INSTITUTE
London 01.2021
A-Levels - Film and Video Production
CROYDON COLLEGE
London 07.2019
GCSEs -
ST MARY’S CATHOLIC HIGH SCHOOL
London 06.2015
Skills
- Relationship Building
- Customer Service
- Team Leadership
- Conflict Resolution
- Objection Handling
Languages
English
Proficient (C2)
A1
Lingala
Proficient (C2)
A1
French
Upper intermediate (B2)
A1
Timeline
Travel Insurance Specialist
NatWest Commercial & Institutional/ Allianz Travel Assistance
2024.07 - 2026.02
Deputy Client Coordinator
Allianz Travel Assistance
2022.09 - 2024.07
Customer Assistant
Lidl Great Britain Limited
2021.09 - 2022.07
Assistant Director of Cinematography
Heaven Above Studios
2019.03 - 2021.09
Bachelor of Arts - Film Production
SAE INSTITUTE
A-Levels - Film and Video Production
CROYDON COLLEGE
GCSEs -
ST MARY’S CATHOLIC HIGH SCHOOL