MANAR DAICH

• Managed high-volume correspondence and briefing requests, ensuring leadership received critical data within set deadlines.
  
  
• Resolved team conflicts through structured mediation, improving collaboration and reducing delays on joint projects.
  
  
• Tracked 100+ actions and deadlines, maintaining alignment across multiple business areas and preventing missed targets.
  
  
• Acted as primary stakeholder contact, resolving 95% of queries on first response while maintaining professional relationships.
  
  
• Oversaw senior leader’s diary, prioritising 200+ meetings annually with ministers and senior officials to maximise impact.
  
  
• Conducted 50+ FSF finance checks per month, ensuring full compliance with DWP standards and identifying inconsistencies.

• Established and maintained relationships with 200+ community members, stakeholders, and partner organizations, strengthening collaboration and trust
  
• Acted as liaison between organisation and community, resolving 95% of concerns within agreed timescales
  
• Organised 15+ community events and initiatives annually, increasing engagement by 30% year-on-year
  
• Advocated for community needs within organisation, leading to three new support programs launched
  
• Monitored community feedback from surveys and forums with 500+ participants, providing actionable insights that shaped policy decisions
  
• Collaborated with cross-functional teams to deliver two large-scale projects improving service accessibility
  
• Responded to 50+ inquiries and complaints weekly, ensuring timely resolutions and maintaining 90% satisfaction rating

• Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
• Guide guests through the Sonder experience, ensuring they have an amazing first impression
• Troubleshoot minor maintenance and technology issues, overseeing contractor appointments
• Perform quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
• Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
• Maintenance and organisation of working spaces including office, storage closets, warehouse and others, as assigned
• Travel to multiple Sonder properties throughout the local market, as required

• Support planning and coordination of a program and its activities
• Ensure implementation of policies and practices
• Maintain budget and track expenditures/transactions
• Manage communications through media relations, social media etc
• Help build positive relations within the team and external parties
• Schedule and organize meetings/events and maintain agenda
• Ensure technology is used correctly for all operations (video conferencing, presentations etc.)
• Prepare paperwork and order material

Refined Work Experience:

• Performed administrative tasks, streamlining office processes and reducing errors by 15%.
  
• Supported staff in managing daily shelter operations, assisting 100+ residents weekly.
  
  Led public relations and promotional campaigns, increasing community engagement by 25%.
  
• Managed accounting and financial records, maintaining accurate budgets of £50,000+ annually.
  
• Delivered training programs to 20+ staff, improving team efficiency and performance.
  
• Assisted with HR functions, supporting recruitment and onboarding of 10+ new staff members.
  
• Contributed to policy and strategy development, improving operational efficiency by 10%.
  
• Coordinated fundraising programs, generating £30,000+ in donations annually.