Manal Lande
Coventry,United Kingdom
Summary
Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Retail sales associate
Primark
Coventry, United Kingdom
03.2024 - Current
- Updated product labelling and pricing to reflect discounts and offers.
- Worked closely with the stock team to guarantee product availability and meet client requests.
- Maintained display and organization of the department based on visual merchandising guidelines.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Customer assistant
Marks & Spencer
London, United Kingdom
11.2023 - 01.2024
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Restaurant manager
Saiannu Kitchen
Kalyan, India
08.2020 - 09.2022
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
Digital marketing intern
Sigmaflux
Thane, India
06.2019 - 07.2020
- Managed email campaigns reaching 10000+ with Mailchimp.
- Actively participated in brainstorming sessions to develop blog and campaign ideas.
- Created optimised ads and social media content through A/B testing.
- Enhanced digital marketing strategies by providing innovative content ideas.
- Embedded SEO best practices within blog content creation and keyword research.
Education
Master of Science - Engineering Management
Coventry University
Coventry 01.2023 - 01.2024
Bachelor of Engineering - Computer Engineering
Mumbai University
India 06.2016 - 06.2022
Skills
- Customer Service
- Product expertise
- Upselling expertise
- Outstanding customer service
- Just In Time stock control
- Computer literate
- Retail merchandising expertise
- Superb time management
- Product knowledge
- Sales techniques
- Confident communicator
Timeline
Retail sales associate
Primark
03.2024 - Current
Customer assistant
Marks & Spencer
11.2023 - 01.2024
Master of Science - Engineering Management
Coventry University
01.2023 - 01.2024
Restaurant manager
Saiannu Kitchen
08.2020 - 09.2022
Digital marketing intern
Sigmaflux
06.2019 - 07.2020
Bachelor of Engineering - Computer Engineering
Mumbai University
06.2016 - 06.2022
Similar Profiles
Kenneth StewartKenneth Stewart
RETAIL SALES ASSOCIATE at PrimarkRETAIL SALES ASSOCIATE at Primark
Vasanth GodavarthiVasanth Godavarthi
Depot Forum Representative at PrimarkDepot Forum Representative at Primark
Miranda PapageorgiouMiranda Papageorgiou
Retail assistant at PrimarkRetail assistant at Primark
Eric NsanzamahoroEric Nsanzamahoro
Retail Sales Associate at PrimarkRetail Sales Associate at Primark
Maureen MulimakwendaMaureen Mulimakwenda
Care Assistant at Trinity Manor Residential HomeCare Assistant at Trinity Manor Residential Home