Mamona Irfan
Cobham
Summary
Reliable individual motivated to apply strong communication and task management skills to support switchboard operations. Superior focus with eye for detail and proven history of calm and collected demeanor. Thrives in both autonomous and team-centered environments.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Call handler
Private Law Company
London
2023.01 - 2023.04
- Processed and actioned high number of calls during busy periods.
- Listened actively to caller concerns, questions and priorities.
- Employed typing speed and accuracy to generate notes while speaking to callers.
- Navigated stressful and unpredictable situations with calm and collected approach.
- Responded to inbound queries and requests from prospective customers.
Logistics administrator
CFS UK services ltd
2021.01 - 2021.10
- Generated logistics reports for analysis and decision-making.
- Coordinated disposal or recycling of obsolete or excess inventory to optimise space and resources.
- Audited inventory levels to facilitate restocking processes.
- Negotiated favourable contracts with logistics service providers.
Chauffeur
Galaxy
Woking, Surrey
2017.06 - 2018.06
- Responded to specific locations at designated times to handle customer reservations.
- Provided friendly and fast service, resulting in high number of repeat clients and referrals.
- Cleaned, sanitised and vacuumed vehicles after rides to prepare for next customer.
- Delivered mobility assistance for passengers with disability.
- Transported multiple passengers per shift efficiently and safely.
- Kept strict schedules to efficiently serve regular clients.
Education
GCSEs - Mix of essential subjects
Jadeed Dastgir Ideal High School
Pakistan 1996.09 - 2000.06
A-Levels - Chemistry, Biology and Physics
Iqra School System and College
Pakistan 2000.09 - 2001.06
Bachelor of Arts - Arts
Lahore College
Pakistan 2001.09 - 2003.06
Master of Arts - IER
Punjab University Lahore
Pakistan 2003.09 - 2005.06
Skills
- Operating systems
- System monitoring
- Coaching leadership
- Roadworthiness assessment
- Excel proficiency
- Knowledgeable in Mac systems
- Rule enforcement
- Team management
Languages
Hindi
Advanced
Urdu
Native
Punjabi
Native
English
Fluent
Timeline
Call handler
Private Law Company
2023.01 - 2023.04
Logistics administrator
CFS UK services ltd
2021.01 - 2021.10
Chauffeur
Galaxy
2017.06 - 2018.06
Master of Arts - IER
Punjab University Lahore
2003.09 - 2005.06
Bachelor of Arts - Arts
Lahore College
2001.09 - 2003.06
A-Levels - Chemistry, Biology and Physics
Iqra School System and College
2000.09 - 2001.06
GCSEs - Mix of essential subjects
Jadeed Dastgir Ideal High School
1996.09 - 2000.06