MALIHA ZAHIN
London,UNITED KINGDOM
Summary
Offering strong candidate with keen understanding of customer needs and talent for building relationships. Knowledgeable about sales processes and committed to achieving targets through effective communication and negotiation. Ready to use and develop skills in customer engagement, sales strategies, and market analysis in the sales executive role.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Sales assistant
JD Sports
London, united kingdom
2024.08 - Current
- Packed and wrapped gifts with decorative details to match customer preferences.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Explained establishment policies to customers and offered advice on selections.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Managed till operations smoothly, reducing waiting time for customers.
Customer experience leader
McDonald's
London, United kingdom
2023.11 - 2024.08
- Fostered a positive work environment for improved team productivity.
- Prepared necessary forms to complete transactions.
- Coordinated advanced help for complex [Product or Service] issues.
- Obtained feedback from customers to improve service experience.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Dental intern
Saphena Women's Dental college and Hospital
Dhaka, Bangladesh
2020.01 - 2021.11
- Recorded data in patient medical charts using company EMR system.
- Maintained organisation in the work area to facilitate smooth operations during busy periods.
- Conducted initial oral screenings, aiding in the detection of oral health issues.
- Communicated professionally with patients to explain procedures and alleviate concerns.
Sales manager
Shwapno Super shop
Dhaka, Bangladesh
2016.02 - 2020.11
- Customized promotional strategies to meet needs of different clients, products and services.
- Negotiated lucrative contracts to secure long-term client commitment.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Developed robust client relationships for improved business growth.
- Managed key accounts, resulting in consistent revenue generation.
Sales assistant
Cats Eye
Dhaka, Bangladesh
2014.03 - 2016.01
- Offered personalised shopping advice to enhance customer experiences.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Maintained knowledge of products and features to provide recommendations to customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Education
Post Graduation - Global Public Heath
University of Essex
Colchester 2023.10 - 2024.10
Bachelor of Science - Dental
Bachelor of Dental Surgery
Bangladesh 2014.01 - 2019.02
Diploma - Business analysis
Institute of ICT SIT-IICT
Bangladesh 2012.01 - 2012.06
Skills
- Effective communication
- Superb time management
- Customer service orientation
- Client Relationship Management
- Sales trend analysis
- Analytical-thinking
- Financial records analysis
- Crisis management
- Business development
- Upselling expertise
- Retail sales trend analysis
- Sales techniques
- Outstanding customer service
Languages
English
Fluent
Bengali
Native
Hindi
Intermediate
Timeline
Sales assistant
JD Sports
2024.08 - Current
Customer experience leader
McDonald's
2023.11 - 2024.08
Post Graduation - Global Public Heath
University of Essex
2023.10 - 2024.10
Dental intern
Saphena Women's Dental college and Hospital
2020.01 - 2021.11
Sales manager
Shwapno Super shop
2016.02 - 2020.11
Sales assistant
Cats Eye
2014.03 - 2016.01
Bachelor of Science - Dental
Bachelor of Dental Surgery
2014.01 - 2019.02
Diploma - Business analysis
Institute of ICT SIT-IICT
2012.01 - 2012.06