Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MALIHA ZAHIN

MALIHA ZAHIN

London,UNITED KINGDOM

Summary

Offering strong candidate with keen understanding of customer needs and talent for building relationships. Knowledgeable about sales processes and committed to achieving targets through effective communication and negotiation. Ready to use and develop skills in customer engagement, sales strategies, and market analysis in the sales executive role.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work History

Sales assistant

JD Sports
London, united kingdom
08.2024 - Current
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Explained establishment policies to customers and offered advice on selections.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Managed till operations smoothly, reducing waiting time for customers.

Customer experience leader

McDonald's
London, United kingdom
11.2023 - 08.2024
  • Fostered a positive work environment for improved team productivity.
  • Prepared necessary forms to complete transactions.
  • Coordinated advanced help for complex [Product or Service] issues.
  • Obtained feedback from customers to improve service experience.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Dental intern

Saphena Women's Dental college and Hospital
Dhaka, Bangladesh
01.2020 - 11.2021
  • Recorded data in patient medical charts using company EMR system.
  • Maintained organisation in the work area to facilitate smooth operations during busy periods.
  • Conducted initial oral screenings, aiding in the detection of oral health issues.
  • Communicated professionally with patients to explain procedures and alleviate concerns.

Sales manager

Shwapno Super shop
Dhaka, Bangladesh
02.2016 - 11.2020
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Developed robust client relationships for improved business growth.
  • Managed key accounts, resulting in consistent revenue generation.

Sales assistant

Cats Eye
Dhaka, Bangladesh
03.2014 - 01.2016
  • Offered personalised shopping advice to enhance customer experiences.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Learnt about new products quickly, providing comprehensive guidance to customers.

Education

Post Graduation - Global Public Heath

University of Essex
Colchester
10.2023 - 10.2024

Bachelor of Science - Dental

Bachelor of Dental Surgery
Bangladesh
01.2014 - 02.2019

Diploma - Business analysis

Institute of ICT SIT-IICT
Bangladesh
01.2012 - 06.2012

Skills

  • Effective communication
  • Superb time management
  • Customer service orientation
  • Client Relationship Management
  • Sales trend analysis
  • Analytical-thinking
  • Financial records analysis
  • Crisis management
  • Business development
  • Upselling expertise
  • Retail sales trend analysis
  • Sales techniques
  • Outstanding customer service

Languages

English
Fluent
Bengali
Native
Hindi
Intermediate

Timeline

Sales assistant

JD Sports
08.2024 - Current

Customer experience leader

McDonald's
11.2023 - 08.2024

Post Graduation - Global Public Heath

University of Essex
10.2023 - 10.2024

Dental intern

Saphena Women's Dental college and Hospital
01.2020 - 11.2021

Sales manager

Shwapno Super shop
02.2016 - 11.2020

Sales assistant

Cats Eye
03.2014 - 01.2016

Bachelor of Science - Dental

Bachelor of Dental Surgery
01.2014 - 02.2019

Diploma - Business analysis

Institute of ICT SIT-IICT
01.2012 - 06.2012
MALIHA ZAHIN