Mason Hirst
Leeds,West Yorkshire
Summary
I see myself as Enthusiastic and approachable, bringing strong communication and customer service skills. I am a Quick learner with knack for building positive relationships and assisting customers effectively. As well as a Reliable team player with proactive approach to problem-solving and ensuring pleasant shopping experience. I Demonstrate flexibility and eagerness to adapt to new challenges.
Overview
2
2
years of professional experience
Work History
Sales Assistant
New Look White Rose
2025.06 - Current
- Provided exceptional service to customers by addressing needs and preferences.
- Acquired proficiency in operating systems including tills and scanners for improved workflow.
- Organised stockroom to ensure efficient inventory management.
- Unpacked incoming stock, ensuring correct tagging and display on shop floor.
- Processed in-store orders promptly for customer collection.
- Assisted with return procedures to enhance customer satisfaction.
- Maintained cleanliness of shop floor following closing hours.
- Supported training initiatives for new staff members.
- Developed skills to manage high-pressure situations effectively.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Organised stock room, ensuring easy access to products and efficient inventory management.
Food Service Assistant
Royal Armouries Mueseum
2024.05 - 2025.03
- Set up venue for events.
- Greet customers at door with welcome service, including handing out drinks and providing venue tour.
- Polish cutlery for dining experience.
- Assist teams to ensure smooth shifts.
- Serve three-course meals to large groups ranging from 200 to 400+ people.
- Collect all used dishes efficiently.
- Attend to customer needs promptly.
- Resolve queries and concerns effectively.
- Tidy venue for next day operations.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Ensured all service equipment was maintained and in good working order, reporting any faults for prompt repair.
- Developed a deep understanding of dietary requirements and allergies, ensuring safe meal options for all customers.
- Welcomed clients with excellent customer service skills.
- Handled all complaints efficiently and professionally, following company procedures.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
Education
MATHS GCSE -
OULTON ACADEMY
Oulton, Rothwell, Leeds07.2024
ENGLISH LANGUAGE -
OULTON ACADEMY
Oulton, Rothwell, Leeds07.2024
ENGLISH SPOKEN GCSE -
OULTON ACADEMY
Oulton, Rothwell, Leeds07.2024
SCIENCE GCSE -
OULTON ACADEMY
Oulton, Rothwell, Leeds07.2024
Sport science Level 1/2 -
OULTON ACADEMY
Oulton, Rothwell, Leeds07.2024
FOOD TECHNOLOGY Level 1/2 Vocational -
OULTON ACADEMY
Oulton, Rothwell, Leeds07.2024
Skills
- Customer service expertise
- Reliability and dependability
- Effective communication
- Sales proficiency
- Motivation and drive
- Time management
- Organizational skills
- Team collaboration
- Conflict resolution
- Inventory management
- Sales support
- Food safety compliance
- Client engagement
- High-pressure performance
- Training support
- Venue setup
- Positive attitude
- Patience and empathy
- Face-to-face selling
- Outstanding customer service
- Confident communicator
- Client relationship building
- Effective listening
- Till and cash handling
- Stock control
- Stock replenishment
- Outgoing and enthusiastic
- Refund and exchange processing
Personal Information
License: Full UK Driving License
Timeline
Sales Assistant
New Look White Rose
2025.06 - Current
Food Service Assistant
Royal Armouries Mueseum
2024.05 - 2025.03
MATHS GCSE -
OULTON ACADEMY
ENGLISH LANGUAGE -
OULTON ACADEMY
ENGLISH SPOKEN GCSE -
OULTON ACADEMY
SCIENCE GCSE -
OULTON ACADEMY
Sport science Level 1/2 -
OULTON ACADEMY
FOOD TECHNOLOGY Level 1/2 Vocational -
OULTON ACADEMY