Summary
Overview
Work history
Education
Skills
Timeline
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Mohammed Hamza

Leicester

Summary

Assistant Restaurant Manager with extensive experience in team leadership and collaboration, customer service excellence, and cost control. Proven ability to manage payroll, handle customer complaints, and maintain food safety standards. Skilled in training staff, organising shift schedules, and ensuring high-quality meals. Previous roles include Policy Review Advisor at Hastings Direct, where expertise in policy review, risk identification, and time management were demonstrated. Also served as a Waiter at Taraj Palace with a focus on exceptional customer service and efficient reservation handling. Eager to apply my skills and passion for learning, I am now looking for a permanent career opportunity where I can grow, contribute, and make a meaningful impact. With a proactive mindset and a commitment to continuous personal and professional development, I am excited to take on new challenges and build a long-term career.

Overview

3
3
years of professional experience

Work history

Assistant restaurant manager

purple garlic
Melton Mowbray, Leicestershire
06.2024 - Current
  • In the absence of the main restaurant manager, I efficiently managed payroll to ensure prompt payment to our entire team of 6.
  • Handled all customer complaints to guarantee customer satisfaction.
  • Maintained strict adherence to food safety guidelines, resulting in consistently high-quality meals
  • Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.

Policy Review Advisor

Hastings Direct
Leicester
09.2024 - 01.2025
  • Ensured all policy information was precise.
  • In my role, policy review often involved identifying potential risks, inconsistencies, or gaps within policies. I honed my problem-solving skills by requesting certain documents and made changes or improvements to ensure the policies were comprehensive and the Policyholders always covered.
  • Acquired knowledge of legal requirements and best practices for reducing liabilities.
  • With multiple policies to review, time management skills were essential. I learnt how to prioritise tasks to meet deadlines without compromising the quality of my work.

waiter

taraj palace
Leicester
03.2022 - 02.2023
  • Maintained high standards by guaranteeing the satisfaction of customers through prompt, hot food delivery
  • Delivered exceptional customer service, guaranteeing complete satisfaction.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Remained calm under pressure, ensuring better performance during peak hours.

Education

GCSEs -

Judgemeadow Community College
Leicester

A-Levels -

Wyggeston and Queen Elizabeth I College
Leicester

Skills

  • Team Leadership and Collaboration: Served as the football team captain for two years in secondary school, demonstrating strong leadership and the ability to achieve goals through teamwork Motivated team members and recognised the importance of each individual's contribution to the overall success
  • Communication and Interpersonal Skills: Described as outgoing and a 'people person' Effective communicator capable of expressing opinions clearly and fostering a collaborative environment Recognise the importance of communication for professional growth
  • Customer Service Excellence: Proven experience in customer service with a friendly and welcoming demeanour Known for building positive customer relationships and enhancing customer satisfaction
  • Cost Control and Resource Management: Ensured profit maximisation in current employment by effectively managing costs and preventing overpayment for supplies Demonstrates strategic thinking and efficiency in resource utilisation
  • Quick Learner and Adaptable: Highly motivated to learn new skills and adapt to new challenges Recognises the privilege of learning and continuously seeks opportunities for personal and professional development
  • Staff training and development: Successfully trained staff by creating clear, structured programs and providing hands-on guidance My approach encouraged open communication, ensuring team members understood key processes and responsibilities, ultimately improving team performance and efficiency

Timeline

Policy Review Advisor

Hastings Direct
09.2024 - 01.2025

Assistant restaurant manager

purple garlic
06.2024 - Current

waiter

taraj palace
03.2022 - 02.2023

GCSEs -

Judgemeadow Community College

A-Levels -

Wyggeston and Queen Elizabeth I College

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Mohammed Hamza