Malgorzata Kubas

Career Progression:
Team Member → Keyholder → Supervisor → Assistant Manager → Venue Manager

Promoted through five roles within the organisation, demonstrating strong performance, leadership capability, and operational knowledge.

• Managed overall financial performance, profitability and operational control of licensed gaming centres.
• Managed cash handling processes, asset control and venue collections in line with company procedures, minimising risk of loss.
• Achieved full compliance with LCCP, internal policies and regulatory requirements.
• Monitored KPI performance, implementing improvements based on findings.
• Successfully completed internal and compliance audits, maintaining high operational standards.
• Oversaw safeguarding, social responsibility and health & safety compliance.
• Managed recruitment, training and performance of team members in line with company policy.
• Oversaw daily operations across three diverse locations, ensuring consistency and efficiency.

• Delivered friendly and professional customer service, addressing inquiries and processing orders to enhance customer satisfaction.
• Managed phone calls and organised collection and delivery schedules to ensure timely service.
• Prepared and inspected garments before delivery or customer collection, ensuring accuracy and quality.
• Worked closely with the tailor and other staff to coordinate full-service orders.
• Maintained accurate records of customer orders and monitored job progress to ensure timely fulfilment.

• Welcomed customers to create a friendly environment.
• Assisted with checkouts through efficient bagging and wrapping techniques.
• Supported team members in managing deliveries and workload.
• Established connections with regular shoppers to encourage loyalty.
• Handled dry cleaning tasks and ensured proper maintenance of machines.
• Opening and closing the store, responding to customer queries, and overseeing operations in the manager’s absence.