AZIZULLAH KHAN ZAIGHUM

• Verified venue compliance with gambling regulations and internal policies daily.
• Managed administration processes and coordinated key actions with HR.
• Processed self-exclusion filings and followed venue security and safety protocols.
• Delegated daily tasks and monitored staff performance through recruitment.
• Coordinated guardian machine banking operations for daily and weekly collections.
• Applied health and safety regulations to strengthen site compliance.
• Resolved guest complaints promptly to protect customer satisfaction outcomes.
• Optimised work schedules to keep staffing adequate during peak hours.
• Oversaw maintenance tasks to keep facility well maintained always.
• Promoted upcoming events to guests attending similar performances each session.

Oversaw daily venue operations, ensuring compliance with Gambling Act 2005 and company policies.

• Operated MARS system for daily and weekly reporting.
• Delivered excellent customer service and supported promotional initiatives.
• Managed banking, key holding and venue standards.
• Managed daily operations to increase productivity.
• Fostered positive work culture to boost employee morale.

• Supported day-to-day operational tasks across the venue.
• Assisted with probation completion and return-to-work meetings.
• Performed key holder duties, opening and closing the venue.
• Handled cash collections and prepared bank deposits.
• Resolved cash change escalations and completed self-exclusion forms.
• Managed daily operations to boost productivity.
• Resolved customer complaints promptly to improve customer satisfaction.

• Assisted venue manager with daily duties in venue manager absence.
• Coordinated with area management to meet venue KPI targets.
• Maintained full compliance with gambling regulations and internal policy requirements.
• Drove business through daily conversations and supported peak-time demand.
• Led staff performance, customer service, and administrative procedure delivery.
• Handled cash collections, banking tasks, promotions, and responsible gambling procedures.
• Managed venue security and safety protocols throughout shifts.
• Delivered customer service that encouraged repeat business and customer loyalty.
• Supported manager during audits to ensure accurate report submissions.
• Maintained health and safety compliance to keep safe working conditions.

• Managed concession outlets across Arcadia Group flagship stores: Topman, Burton, Wallis, BHS.
• Achieved sales targets and improved KPIs through merchandising and staff coaching.
• Processed stock orders, maintained stockroom standards, and kept delivery records up to date.
• Led recruitment, delivered training, and completed performance reviews for team members.
• Coordinated promotions and maintained high visual presentation standards throughout stores.
• Ran regular staff meetings to sustain morale and improve day-to-day focus.
• Implemented promotional campaigns to raise brand visibility in local markets.
• Collaborated with marketing teams to plan in-store special events and promotions.

• Provided administrative support to senior management by handling calls and emails daily.
• Entered data, filed documents, and maintained document control with care.
• Coordinated internal communications, managed price updates, and supported implementation activities.
• Produced POS systems and refreshed updated displays with new point-of-sale setups.
• Improved customer satisfaction by responding quickly to email and phone queries.
• Handled sensitive information discreetly, maintaining confidentiality at all times.
• Facilitated internal communication across teams to keep work aligned.
• Maintained office supply stock levels to avoid shortages and delays.