malgorzata barczewska
LONDON
Summary
I am an extremely reliable business-focused individual with many years of experience in the business, operations, delivery, and customer service industries. I excel in delivering exactly what customers want and need and have a plethora of transferable skills ranging from sales to customer service, navigation for timely delivery as well administrative skills. With extensive knowledge of the road network and proficiency in operating various delivery vehicles, I am able to navigate through bustling London streets. I am also fit and healthy to meet physically demanding job requirements, love being outdoors. Polite, punctual, and professional for excellent customer care. Excellent planning and communications skills enabled desired results.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service and Sales Office Administrator
Alfa distribution
LONDON, LONDON
01.2019 - 05.2023
- I was the head of logistics management, in which I organized couriers, and documents and handled international deliveries
- I sold our products to customers face-to-face and via phones)
- Creating, organizing, and preparing invoices for accountancy (Sage Program).
- Handled mail and correspondence for employees.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
Founder & Managing Director
Motas Bakery/Motas Bar, Catering London
LONDON
12.1999 - 01.2019
- Managed stocks and had to communicate with sellers in prompt time in order to make sure the bakery had everything in order to run.
- Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
- Developed strong business development skills as I developed relationships with my own clients from scratch.
- Directly managed all the employees and went out individually with a different team member every day to develop business and guide them in the selling process, ensuring they were generating maximum profit. •
- Demonstrated strong fitness levels, cycling 5+ hours daily and handling deliveries of up to 20 kgs.
- Maintained good road safety score by obeying traffic regulations.
- I had a very supportive but motivating leadership approach and would start out shifts with pep talks and supportive adv
Delivery and Sales Assistant
Sandwich Man
LONDON, London
01.1997 - 12.1999
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Used product knowledge, sales abilities, and customer relations skills to drive substantial profit increases.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built lasting relationships with clients through customer service interactions.
- Identified the most efficient routes to achieve on-time deliveries.
Pharmacist
Apteka Pharmacy, Krakow
Krakow, Krakow
01.1995 - 01.1996
- A day in Pharmacy included serving customers, reading prescriptions, and making the medications our customers required in-store.
- Accomplished tasks with enthusiasm and skills in time management.
- Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications.
- Helped customers make smart decisions about purchases with detailed comparison information.
- Maintained accurate and detailed records of all medications processed through pharmacy.
Education
Bachelors of Science & Masters Degree In Pharmacy - Pharmacy
09.1989 - 01.1994
Business Management - Business Management
01.1997 - 01.1998
Skills
Business development
Negotiation
Leadership experience
Business to Business sales
Problem-solving
Time Management
Task delegation
Strategic Planning
Communication
Customer service
- Sage
- Manual handling
- London street layout knowledge
- Route planning and optimisation
- UK traffic regulations knowledge
- Delivery driving
- On-foot deliveries
Languages
English
Fluent
Timeline
Customer Service and Sales Office Administrator - Alfa distribution
01.2019 - 05.2023
Founder & Managing Director - Motas Bakery/Motas Bar, Catering London
12.1999 - 01.2019
Delivery and Sales Assistant - Sandwich Man
01.1997 - 12.1999
AGH University of Science and Technology, Krakow - Business Management, Business Management
01.1997 - 01.1998
Pharmacist - Apteka Pharmacy, Krakow
01.1995 - 01.1996
Jagiellonian University, - Medical Academy, Krakow - Bachelors of Science & Masters Degree In Pharmacy, Pharmacy
09.1989 - 01.1994
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