Gutta Praveen

Customer Service Responsibilities Sales Support Responsibilities Office Administration Duties Skills Required

• Respond to Customer Inquiries: Handle phone calls, emails, and in-person queries promptly and professionally.
• Order Processing & Follow-Up: Input customer orders accurately into the system and track their progress until delivery.
• Resolve Complaints/Issues: Address customer concerns, returns, or complaints calmly and efficiently, ensuring satisfaction.
• Maintain CRM Records: Keep customer information updated and organized in the system.
• After-Sales Support: Ensure customers receive post-purchase assistance, such as product information, warranty services, or issue resolution.
• Assist Sales Team: Prepare quotes, sales documents, and coordinate with the sales team to follow up on leads.
• Generate Reports: Compile weekly/monthly sales reports, order summaries, or KPI trackers.
• Coordinate Deliveries: Liaise with logistics or warehouse teams to ensure timely product delivery.
• Update Price Lists & Catalogues: Maintain updated materials for the sales team and customers.
• Support Marketing Activities: Help with promotional campaigns, email marketing lists, and customer outreach.

Customer Communication: CRM & Data Management: Coordination: Documentation & Compliance: Reporting & Analysis: Skills Required:

The Sales Administrator supports the sales team by managing administrative tasks, ensuring smooth operations, and helping achieve sales targets.

• Assist sales representatives with quotes, proposals, and documentation.
• Track and process orders accurately and timely.
• Prepare and send order confirmations and invoices.
• Respond to customer inquiries via email or phone.
• Follow up on orders, deliveries, and payments.
• Maintain good relationships with clients and resolve basic issues.
• Update and maintain customer and sales records in CRM systems.
• Generate sales reports and performance summaries.
• Monitor leads, opportunities, and sales pipelines.
• Coordinate with internal teams (logistics, accounts, warehouse) to ensure timely delivery.
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• Streamlined sales processes to enhance team productivity.
• Implemented training programmes, improving team performance levels.
• Devised successful sales pitches for significant conversion rates.
• Conducted detailed market analysis to identify new opportunities.
• Managed key accounts, resulting in consistent revenue generation.
• Boosted gross margin percentages by initiating cost-saving measures.
• Developed robust client relationships for improved business growth.
• Analysed sales reports to identify trends and update strategies.
• Developed marketing plans to support department strategies.