Maleeha Hanief
BIRMINGHAM
Summary
Approachable and dedicated customer service professional with a diverse set of transferable skills which help me to overcome and exceed any challenge i am faced with. My commitment to excellence allows me to exceed expectations by delivering quality solutions under pressure. Focused on customer satisfaction with experience in front of house sales, delivering a wide range of customer service tasks to drive sales and upkeep the reputation of a business.
Overview
4
4
years of professional experience
Work history
Crew member
Pepes Piri Piri
Alum Rock
2023.07 - Current
- Greeting customers at counter with clear communication and professionalism, ensuring customer satisfaction and meeting special requests whilst taking orders.
- Operated EPOS to take payments and process orders.
- Established professional relationships with peers to enhance productivity and teamwork.
- Prepared and packaged orders with precise presentation skills up to standards.
- Handled customer complaints using quick decision-making to resolve issues ensuring customer satisfaction.
- Unpackaged deliveries and put stock away in store rooms efficiently.
- Offered menu recommendations based on customer preferences improving their dining experience.
Crew Member
Pepes Piri Piri
Alum Rock
2021.07 - 2021.10
Education
Bachelor of Science - Psychology
Coventry University
Coventry 2024.09 -
A-Levels -
Solihull Sixth form College
Solihull 2021.09 - 2023.06
GCSEs -
Hodge Hill College
Birmingham 2016.09 - 2021.06
Skills
- Upselling Expertise
- Resilience under pressure
- Punctual
- POS Systems
- Customer Complaint Handling
- Reliable
- Teamwork
- Dedicated
References
References available upon request.
Timeline
Bachelor of Science - Psychology
Coventry University
2024.09 -
Crew member
Pepes Piri Piri
2023.07 - Current
A-Levels -
Solihull Sixth form College
2021.09 - 2023.06
Crew Member
Pepes Piri Piri
2021.07 - 2021.10
GCSEs -
Hodge Hill College
2016.09 - 2021.06