Malaikka Khan
Summary
Dedicated professional with a strong focus on delivering outstanding customer service and enhancing brand value. Proficient in cross-selling, upselling, and loss prevention strategies, with proven expertise in money handling and maintaining resilience under pressure. Adept at fostering customer loyalty through exceptional service and a deep understanding of customer needs. Committed to leveraging skills in customer focus and brand understanding to drive business success while ensuring operational excellence.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Sales Associate
Selfridges Adanola
2024.07 - 2026.05
- DELIVER A WELCOMING AND PERSONALISED CUSTOMER EXPERIENCE IN LINE WITH SELFRIDGES VALUES AND ADANOLA BRAND IDENTITY
- GIVE CUSTOMERS STYLING ADVICE AND PRODUCT KNOWLEDGE
- CONVERTING SALES BY SUGGESTING ALTERNATIVE PRODUCTS WHEN ITEMS ARE UNAVAILABLE
- WORK TOWARDS KPIS INCLUDING HOURLY SALES TARGETS, WEEKLY SALES TARGETS AND CUSTOMER SATISFACTION/NPS
- SUPPORT VISUAL MERCHANDISING STANDARDS TO MAINTAIN A CLEAN SHOP FLOOR
- HANDLE STOCK REPLENISHMENT AND DAILY FLOOR OPERATIONS EFFICIENTLY DURING BUSY TRADING PERIODS
Senior Sales Associate
Harrods
2022.11 - 2024.05
- BRINGING THE HARRODS VAUES TO LIFE - WE ARE ONE, WE STRIVE TO EXCEED, WE BUILD TRUST, WE TAKE PRIDE AND WE ARE HUMAN
- MANTAINED EYE-CATCHING CABINET DISPLAY TO INCREASE CUSTOMER INTERACTION DURING SEASONAL PERIODS
- CREATED WEEKLY TRADE REPORTS FOR MANAGEMENT
- LED AND SUPPORTED A TEAM OF UP TO SIX DURING BUSY PERIODS
Team Member
The Belly Desserts
2022.03 - 2022.11
- DELIVERED FRIENDLY AND EFFICIENT CUSTOMER SERVICE IN A FAST-PACED ENVIRONMENT
- SUPPORTED DAILY OPERATIONS AND ASSISTED IN COORDINATING TEAM TASKS
- MAINTAINED CLEANLINESS, HYGIENE AND FOOD SAFETY PROCEDURES
- UP-SOLD PRODUCTS AND CONTRIBUTED TO DAILY SALES TARGETS
Business Administrator
Oaks Park High School
2021.02 - 2022.08
- PROVIDED PROFESSIONAL ADMINISTRATIVE SUPPORT ACROSS MULTIPLE DEPARTMENTS - MAIN OFFICE, STUDENT SERVICES HUB, FIRST AID OFFICE, SIXTH FORM OFFICE AND THE DATA AND EXAMINATIONS OFFICE
- MAINTAINED CONFIDENTIAL RECORDS AND GDPR COMPLIANCE
- HANDLED CALLS AND ENQUIRIES FROM PARENTS, STAFF, INTERNAL AND EXTERNAL STAKEHOLDERS
Waitress
Cafe 621
2021.09 - 2022.03
- DELIVERED ATTENTIVE CUSTOMER SERVICE IN A BUSY HOSPITALITY ENVIRONMENT
- MAINTAINED TABLE SERVICE AND RESPONDED PROMPTLY TO CUSTOMER REQUESTS
- MANAGED CUSTOMER BOOKINGS
- MAINTAINED CLEANLINESS AND ORGANIZATION ACROSS FRONT-OF-HOUSE
Domiciliary Care Worker
Revive Care Services
2020.11 - 2021.04
- PROVIDED COMPASSIONATE PERSONAL CARE AND DAILY LIVING SUPPORT TO CLIENTS
- ASSISTED WITH MEDICATION, MOBILITY AND MEAL PREPARATION
- MAINTAINED ACCURATE CARE RECORDS AND REPORTED HEALTH CARE CONCERNS APPROPRIATELY
- SUPPORTED CLIENT WELLBEING WHILE PROMPTING INDEPENDENCE AND DIGNITY
- FOLLOWED HEALTH, SAFETY AND HYGIENE PROCEDURES AT ALL TIMES
Education
Certificate of Higher Education - Level 3 Business Administration
2021.02 - 2022.08
GCSEs - undefined
Skills
- Customer focus
- Brand understanding
- Resilience under pressure
- Loss prevention awareness
- Cross-Selling proficiency
- Money handling
- Outstanding customer service
- Upselling expertise
Timeline
Sales Associate
Selfridges Adanola
2024.07 - 2026.05
Senior Sales Associate
Harrods
2022.11 - 2024.05
Team Member
The Belly Desserts
2022.03 - 2022.11
Waitress
Cafe 621
2021.09 - 2022.03
Business Administrator
Oaks Park High School
2021.02 - 2022.08
Certificate of Higher Education - Level 3 Business Administration
2021.02 - 2022.08
Domiciliary Care Worker
Revive Care Services
2020.11 - 2021.04