DIVYA MALHOTRA
London,UK
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Sales Associate
Auntie Anne's
Reading, UK
2024.09 - 2024.12
- Delivered exceptional customer service to over 100 customers daily, fostering satisfaction and loyalty.
- Resolved customer inquiries and complaints swiftly, achieving an average satisfaction score of 50.
- Managed inventory levels effectively, ensuring product availability while reducing stock shortages by 40% through efficient rotation.
Management Intern
English Language and Literature
London, UK
2024.07 - 2024.09
- Monitored project deliverables and tracked progress to ensure strict adherence to deadlines.
- Conducted data analysis using Google Analytics to identify operational inefficiencies.
- Streamlined workflows, resulting in a 20% increase in efficiency across processes.
- Assisted in developing and executing key business strategies through strategic planning.
- Collaborated with cross-functional teams to enhance scheduling and resource planning.
Google Marketing Intern
2024.05 - 2024.07
- Analyzed website traffic and user behaviour using Google Analytics and Google Business to improve user experience
- Optimized website content and structure using SEO best practices, increasing organic traffic and improving search rankings
Digital Marketing Intern
Oeson Learning
London
2024.01 - 2024.04
- Leveraged a variety of tools to analyze data for targeted marketing campaigns, collaborating with the marketing team to design and implement meta business suite effective email and social media campaigns, increasing engagement by 40%
- Executed strategic plans and marketing initiatives, boosting lead generation by 15% in line with campaign objectives and business goals
Marketing & Sales Assistance
Shreveti
Vadodara
2023.08 - 2023.11
- Assisted with event coordination to ensure seamless operations across 10+ exhibitions
- Handled customer feedback and resolutions and supported sales growth of 30%
Marketing Intern
Mehr Corporation
Vadodara
2022.06 - 2022.07
- Oversaw sales strategies, conducted market research, and led brand development initiatives, increasing customer retention by 10%
- Implemented brand strategies to enhance brand relevance, boosting increased market presence by 11%
Data Analyst Intern
Outlook Publishing
Delhi
2021.06 - 2021.07
- Spearheaded development and execution of brand strategies, leading to INR 17K in sales for Outlook products in four weeks
- Utilized data analysis to optimize sales processes, resulting in improved decision-making and a 50% increase in sales efficiency
- Focused on strategic planning and customer engagement, driving business growth
Sales Intern
Innovators & You
Delhi
2020.12 - 2021.01
- Identified and targeted potential customers through cold calls, skilfully pitching company products
- Maintained detailed MIS and DCR records daily, ensuring accurate tracking of sales activities
Education
Master of Science - International Marketing & Businesses Strategy
Queen Mary University of London
London, England 2025.09 -
B.A. (Honours) - International Business Management
Nottingham Trent University
Nottingham, UK 2022.09 - 2023.09
BBA (Honours) - undefined
O.P Jindal Global University
Sonipat, India 2020.09 - 2022.09
Skills
- Digital Marketing (SEO, Social Media Marketing)
- Data Analysis (Google Analytics, Excel)
- Project Management
- Customer Service & Sales
- Strategic Planning
- Retail industry awareness
- Customer focus
- Cash handling
- Outstanding customer service
- Face-to-face selling
- Stock replenishment
Websites
Certification
- Digital Marketing Foundation – LinkedIn
- Digital Transformation in Supply Chain – LinkedIn
- Excel: Analytical Skill – LinkedIn
- Google Business Profile: Marketing Strategy – LinkedIn
- Social Media Marketing: Content Batching & Repurposing – LinkedIn
Timeline
Master of Science - International Marketing & Businesses Strategy
Queen Mary University of London
2025.09 -
Sales Associate
Auntie Anne's
2024.09 - 2024.12
Management Intern
English Language and Literature
2024.07 - 2024.09
Google Marketing Intern
2024.05 - 2024.07
Digital Marketing Intern
Oeson Learning
2024.01 - 2024.04
Marketing & Sales Assistance
Shreveti
2023.08 - 2023.11
B.A. (Honours) - International Business Management
Nottingham Trent University
2022.09 - 2023.09
Marketing Intern
Mehr Corporation
2022.06 - 2022.07
Data Analyst Intern
Outlook Publishing
2021.06 - 2021.07
Sales Intern
Innovators & You
2020.12 - 2021.01
BBA (Honours) - undefined
O.P Jindal Global University
2020.09 - 2022.09