DIVYA MALHOTRA
London,UK
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Sales Associate
Auntie Anne's
Reading, UK
09.2024 - 12.2024
- Delivered exceptional customer service to over 100 customers daily, fostering satisfaction and loyalty.
- Resolved customer inquiries and complaints swiftly, achieving an average satisfaction score of 50.
- Managed inventory levels effectively, ensuring product availability while reducing stock shortages by 40% through efficient rotation.
Management Intern
English Language and Literature
London, UK
07.2024 - 09.2024
- Monitored project deliverables and tracked progress to ensure strict adherence to deadlines.
- Conducted data analysis using Google Analytics to identify operational inefficiencies.
- Streamlined workflows, resulting in a 20% increase in efficiency across processes.
- Assisted in developing and executing key business strategies through strategic planning.
- Collaborated with cross-functional teams to enhance scheduling and resource planning.
Google Marketing Intern
05.2024 - 07.2024
- Analyzed website traffic and user behaviour using Google Analytics and Google Business to improve user experience
- Optimized website content and structure using SEO best practices, increasing organic traffic and improving search rankings
Digital Marketing Intern
Oeson Learning
London
01.2024 - 04.2024
- Leveraged a variety of tools to analyze data for targeted marketing campaigns, collaborating with the marketing team to design and implement meta business suite effective email and social media campaigns, increasing engagement by 40%
- Executed strategic plans and marketing initiatives, boosting lead generation by 15% in line with campaign objectives and business goals
Marketing & Sales Assistance
Shreveti
Vadodara
08.2023 - 11.2023
- Assisted with event coordination to ensure seamless operations across 10+ exhibitions
- Handled customer feedback and resolutions and supported sales growth of 30%
Marketing Intern
Mehr Corporation
Vadodara
06.2022 - 07.2022
- Oversaw sales strategies, conducted market research, and led brand development initiatives, increasing customer retention by 10%
- Implemented brand strategies to enhance brand relevance, boosting increased market presence by 11%
Data Analyst Intern
Outlook Publishing
Delhi
06.2021 - 07.2021
- Spearheaded development and execution of brand strategies, leading to INR 17K in sales for Outlook products in four weeks
- Utilized data analysis to optimize sales processes, resulting in improved decision-making and a 50% increase in sales efficiency
- Focused on strategic planning and customer engagement, driving business growth
Sales Intern
Innovators & You
Delhi
12.2020 - 01.2021
- Identified and targeted potential customers through cold calls, skilfully pitching company products
- Maintained detailed MIS and DCR records daily, ensuring accurate tracking of sales activities
Education
Master of Science - International Marketing & Businesses Strategy
Queen Mary University of London
London, England 09.2025 -
B.A. (Honours) - International Business Management
Nottingham Trent University
Nottingham, UK 09.2022 - 09.2023
BBA (Honours) - undefined
O.P Jindal Global University
Sonipat, India 09.2020 - 09.2022
Skills
- Digital Marketing (SEO, Social Media Marketing)
- Data Analysis (Google Analytics, Excel)
- Project Management
- Customer Service & Sales
- Strategic Planning
- Retail industry awareness
- Customer focus
- Cash handling
- Outstanding customer service
- Face-to-face selling
- Stock replenishment
Websites
Certification
- Digital Marketing Foundation – LinkedIn
- Digital Transformation in Supply Chain – LinkedIn
- Excel: Analytical Skill – LinkedIn
- Google Business Profile: Marketing Strategy – LinkedIn
- Social Media Marketing: Content Batching & Repurposing – LinkedIn
Timeline
Master of Science - International Marketing & Businesses Strategy
Queen Mary University of London
09.2025 -
Sales Associate
Auntie Anne's
09.2024 - 12.2024
Management Intern
English Language and Literature
07.2024 - 09.2024
Google Marketing Intern
05.2024 - 07.2024
Digital Marketing Intern
Oeson Learning
01.2024 - 04.2024
Marketing & Sales Assistance
Shreveti
08.2023 - 11.2023
B.A. (Honours) - International Business Management
Nottingham Trent University
09.2022 - 09.2023
Marketing Intern
Mehr Corporation
06.2022 - 07.2022
Data Analyst Intern
Outlook Publishing
06.2021 - 07.2021
Sales Intern
Innovators & You
12.2020 - 01.2021
BBA (Honours) - undefined
O.P Jindal Global University
09.2020 - 09.2022