Maksymilian Karbowniczek
Inverness,Highland
Summary
Experienced IT professional with expertise in IT consultation, mobile device support, and cybersecurity practices. Proficient in hardware installation and maintenance, software installation and upgrades, and active directory management. Skilled in proactive fault finding, remote customer support, and delivering solutions under pressure with strong communication and problem-solving abilities. Dedicated to leveraging technical expertise to enhance operational efficiency and ensure seamless technology integration.
Overview
4
4
years of professional experience
Work history
IT Support Engineer
Parks of Hamilton
Inverness, Highland
2025.05 - Current
Delivering excellent 1st, 2nd and 3rd line support to users remotely and on-site across 8 different dealerships. Experienced with Active Directory, Windows support, 365 Administration, Cisco Meraki, Mitel Telephony System, Re-imaging Windows, Hardware replacements, Tablet/Phone support.
Customer Service Advisor
B&Q
Inverness, Highland
2023.11 - 2025.05
Great experience with giving excellent advice and assistance to Customers. Experience in using machinery such as being trained to use the timber cutting saw, paint mixing machines, power pallet truck and the mobile elevating work platform.
IT Service Desk Administrator
Capgemini
Inverness, Highland
2022.08 - 2023.04
Giving excellent guidance, advice and support to customers dealing with software/hardware issues at a 1st line support level. This role gave the relevant experience in remote desktop support, creating detailed and correct tickets while also being able to triage tickets when needed. Experience in using and repairing Office 365, Active Directory, Remote support.
Education
GCSEs - Mathematics, English, Engineering Science, Physics
Charleston Academy
InvernessNPA - Computer Networking Fundamentals
University of the Highlands and Islands
Inverness, HighlandNQ - Professional Computer Fundamentals
University of the Highlands and Islands
InvernessSkills
- IT consultation
- Mobile device support
- Cybersecurity practices
- Hardware installation and maintenance
- Proactive fault finding
- Remote customer support
- Software installation and upgrades
- Active directory experience
- Communication skills
- Problem-solving
- Calm under pressure
Languages
English
Fluent
Polish
Fluent
Timeline
IT Support Engineer
Parks of Hamilton
2025.05 - Current
Customer Service Advisor
B&Q
2023.11 - 2025.05
IT Service Desk Administrator
Capgemini
2022.08 - 2023.04
GCSEs - Mathematics, English, Engineering Science, Physics
Charleston Academy
NPA - Computer Networking Fundamentals
University of the Highlands and Islands
NQ - Professional Computer Fundamentals
University of the Highlands and Islands