Makayla Maria Langan
Newcastle upon Tyne,Tyne and Wear
Summary
A dedicated professional with experience in care roles, including a work placement at Hadrian School, specialising in supporting individuals with special educational needs. Demonstrates strong communication skills, leadership, and the ability to remain calm under pressure. Proficient in public speaking, team building, and problem-solving.
Currently employed part-time at the Highlander gastro-pub, gaining expertise in verbal communication and understanding of special dietary requirements. Committed to a career in care, with skills in multidisciplinary teamwork and engagement with individuals' specific needs.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Waitress/Bartender
The Highlander Belsay
Newcastle upon Tyne, Northumberland
2025.05 - Current
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Improved customer satisfaction by providing efficient and friendly service.
- Enhanced guest satisfaction through attentive and prompt service.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
- Managed table settings for enhanced dining experience.
- Prepared tables for guests and reset tables between customers.
- Maintained clean and organised dining area for customer comfort.
- Accommodated special event needs, provided customised services for parties.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ensured smooth restaurant operation by effectively managing reservation system.
- Advanced team efficiency by assisting in training new waitstaff members.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Education
A-Levels -
Gosforth Academy
Newcastle upon Tyne 2024.09 -
GCSEs -
Sacred Heart Catholic Highschool
Newcastle upon Tyne 2018.09 - 2023.08
Skills
Order taking proficiency
- engagement in conversation
- Dietary requirements understanding
- Customer interaction
- Collaborative service
- Service coordination
- Multidisciplinary teamwork
- Efficient under pressure
- Stress management
Problem-solving
- Individual needs attention
- Verbal communication
- Communication skills
- engagement in conversation
- Dietary requirements understanding
- Multidisciplinary teamwork
- Efficient under pressure
Highlander Belsay Ponteland
The Manager of the Highlander is named Robert Routledge
Contact information :
01661 535070
gm@highlander-ponteland.co.uk
Gosforth Academy
My Tutor and Health and Social teacher as my references:
Contact information:
Melanie.Johnston@ga.newcastle.sch.uk - Health and social teacher
Dean.Russell@ga.newcastle.sch.uk - My Tutor
References
References available upon request.
Timeline
Waitress/Bartender
The Highlander Belsay
2025.05 - Current
A-Levels -
Gosforth Academy
2024.09 -
GCSEs -
Sacred Heart Catholic Highschool
2018.09 - 2023.08