Millie Sylvester
Southend-on-Sea,Essex
Summary
Skilled hospitality professional specialising in staff training and efficient service delivery. Expertise in beverage preparation, order management, and digital systems. In-depth knowledge of restaurant etiquette and alcohol licence regulations enhances customer experiences. Dedicated to fostering a positive dining atmosphere and delivering outstanding service.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Waitress/Bartender
Pipe of Port
Southend-on-Sea, Essex
2025.12 - 2026.01
- Supported busy service by providing timely food and drink delivery.
Improved order flow by taking customer requests and processing them quickly. - Supported busy service by providing timely food and drink delivery.Improved order flow by taking customer requests and processing them quickly.
- Handled cash transactions accurately, ensured balanced till at the end of shift.
Waitress
Toulouse Restaurant
Southend-on-Sea, Essex
2024.06 - 2025.09
- Trained in waitressing, bartending, and barista skills to ensure efficient and seamless service delivery.
- Coordinated with kitchen staff to optimise workflow during busy periods, enhancing service speed and customer satisfaction.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Accommodated special event needs by providing customised services for parties, enhancing guest experience and satisfaction.
- Advanced team efficiency by assisting in training new waitstaff members.
Shadowing Placement
Pathology Department at Royal London Hospital
London, City of London
2024.02 - 2024.03
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Biochemistry
Cardiff University
Cardiff 2025.09 -
A-Levels - Biology, Chemistry, Maths
Westcliff High School for Girls
Southend-on-Sea 2023.09 - 2025.06
Skills
- Beverage preparation
- Order taking proficiency
- Tills operation
- Digital ordering
- Alcohol licence awareness
- Efficient tray carrying
- Customer service
- Restaurant etiquette familiarity
- Resilient under pressure
- Hospitality mindset
- Staff training capabilities
Affiliations
- Netball
- Golf
- Reading
Accomplishments
Duke of Edinbrugh Award
Timeline
Waitress/Bartender
Pipe of Port
2025.12 - 2026.01
Bachelor of Science - Biochemistry
Cardiff University
2025.09 -
Waitress
Toulouse Restaurant
2024.06 - 2025.09
Shadowing Placement
Pathology Department at Royal London Hospital
2024.02 - 2024.03
A-Levels - Biology, Chemistry, Maths
Westcliff High School for Girls
2023.09 - 2025.06