Makarita Naceva
Derby
Summary
A driven and reliable university student with a proven track record of balancing academic commitments with fast-paced part-time employment. Demonstrates strong interpersonal skills, a resilient work ethic, and the ability to work effectively under pressure both independently and as part of a team. Eager to bring a positive attitude, quick adaptability, and a strong commitment to operational excellence to the team.
Overview
5
5
years of professional experience
Work history
Crew member
McDonald's
Derby, Derbyshire
2025.03 - Current
- Assisted in staff training to enhance teamwork and improve service delivery.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Provided personalised customer service fostering loyalty amongst clients.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
Accountant, financial reporting
Mac's Club
Derby, Derbyshire
2024.05 - 2024.08
- Collaborated closely with finance team to deliver accurate year-end accounts.
- Maintained up-to-date knowledge of accounting standards, ensuring organisational compliance.
- Reconciled expense reports and financial statements to enforce established cost controls.
- Updated journal entries and accounts on accrual basis with Xero software.
- Analysed financial data to uncover and resolve discrepancies.
- Generated invoices based on established accounts receivable schedules and terms.
Retail assistant
Primark
Swindon, Wiltshire
2022.06 - 2023.09
- Boosted sales through suggestive selling techniques.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Supported team members for improved operational efficiency.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted in stock replenishment to maintain store appearance.
- Maintained clean shop floor, promoting a welcoming environment.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Crew member
McDonald's
Swindon, Wiltshire
2021.04 - 2022.06
- Participated in regular stock takes helping manage supplies efficiently.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Provided personalised customer service fostering loyalty amongst clients.
- Implemented promotional strategies to attract more customers during off-peak hours.
Education
Bachelor of Science - Sport Science
Nottingham Trent University
Nottingham September 2024 -
A-Levels - Business
New College Swindon
Swindon September 2020 - 2022.08
GCSEs -
Abbey Park School
Swindon September 2015 - 2020.08
Skills
- Responsive engagement
- Peer collaboration
- Health and Safety Compliance
- Team player
- Cash handling
- Customer Service
- Customer relations
- Stock replenishment
- Time Management
Timeline
Crew member
McDonald's
2025.03 - Current
Accountant, financial reporting
Mac's Club
2024.05 - 2024.08
Retail assistant
Primark
2022.06 - 2023.09
Crew member
McDonald's
2021.04 - 2022.06
Bachelor of Science - Sport Science
Nottingham Trent University
September 2024 -
A-Levels - Business
New College Swindon
September 2020 - 2022.08
GCSEs -
Abbey Park School
September 2015 - 2020.08