Majid Maqbool
sales person, managent
Newport,Wales, United Kingdom
Summary
- Experienced retailer with technical know-how and exceptional customer service skills. Comfortable explaining complex technical issues to clients in accessible way, building rapport and encouraging repeat patronage. Dedicated worker with strong problem-solving skills and love of all things tech. Great written and verbal communication, good team player with courteous, professional demeanour.
- Skilled mobile phone repair technician with great hands-on skills and strong interest in technology. Exceptionally organised with inventory and customer records.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Mobile phone repairer
Swansea Mobiles
Swansea, Wales, United kingdom
09.2023 - 11.2023
- Documented repairs to maintain logbook and accurate information.
- Collaborated with technicians for complex related repairs to meet deadlines.
- Provided estimates and quotes for repairs to customers.
- Carried out all procedures and repairs in strict compliance with Soldering kit.
- Tested functionality of mobile device to monitor range.
- Maintained clean, tidy working areas to provide secure store environment for staff and customers.
- Used De-soldering pump and tools to remove and replace solder wires and cables.
Mobile phone repair technician
Sindhu mobiles
Burewala, District: Vehari, Province: Punjab, Pakistan
06.2023 - 08.2023
- Ordered supplies to maintain consistent inventory.
- Repaired tools and equipment to support maintenance.
- Documented repairs to maintain logbook and accurate information.
- Collaborated with technicians for complex related repairs to meet deadlines.
- Updated front-of-house sales teams on customer order progress, improving overall customer care provisions.
- Handled day-to-day smartphone and tablet repairs and maintenance, consistently meeting high service standards.
- Fixed logic board issues caused by water damage.
Retailer
Moon pharmacy
Burewala, District: Vehari, Province: Punjab, Pakistan
04.2013 - 05.2023
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Applied digital marketing tactics to drive business growth and awareness.
- Oversaw budget management to keep to financial targets.
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Researched and identified potential business opportunities in untapped markets to drive revenue.
- Attended and hosted networking events, establishing solid relationships with other business professionals.
Distributor manager
Searle Pharmaceuticals
Burewala, District: Vehari, Province: Punjab, Pakistan
03.2011 - 03.2013
- Served as primary liaison between clients and internal departments.
- Implemented distribution strategies to increase monthly production whilst maintaining quality standards.
- Evaluated effectiveness of space utilisation and revised layout to increase storage capacity.
- Streamlined processes to enhance operational productivity and overall traceability.
- Increased client retention by providing superior customer service.
- Oversaw operations of distribution facilities and shipped exports to destinations.
Education
Bachelor of Arts - civics
Bahauddin Zakariya University, Multan.
Pakistan 01.2009 - 01.2011
Intermediate - Civics
Board of intermediate and secondary education
Multan, Pakistn 07.2006 - 08.2008
Matriculation equivalent to GCSEs - Medical sciences
Board of intermediate and secondary education
Multan, Pakistan 05.2002 - 06.2004
Skills
- Comprehensive mobile technology understanding
- Fault finding
- Tablet servicing
- iPhone expertise
- Stock management
- Sage adept
- Sales and market development
- Sales office management
- Business planning
- Financial management
- High-value project management
- Customer service
- Just In Time stock control
- Quality management
Languages
English
Fluent
Urdu
Fluent
Punjabi
Fluent
Timeline
Mobile phone repairer
Swansea Mobiles
09.2023 - 11.2023
Mobile phone repair technician
Sindhu mobiles
06.2023 - 08.2023
Retailer
Moon pharmacy
04.2013 - 05.2023
Distributor manager
Searle Pharmaceuticals
03.2011 - 03.2013
Bachelor of Arts - civics
Bahauddin Zakariya University, Multan.
01.2009 - 01.2011
Intermediate - Civics
Board of intermediate and secondary education
07.2006 - 08.2008
Matriculation equivalent to GCSEs - Medical sciences
Board of intermediate and secondary education
05.2002 - 06.2004
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