Md Sultan Sk
London
Summary
Reliable and tech-savvy individual with solid understanding of electronics and problem-solving capabilities, combined with excellent customer service skills and knack for troubleshooting. Proficient in diagnosing hardware and software issues, ensuring devices are restored to optimal functionality. Expertise in electronics and Microsoft office suite Looking forward for next industry challenges.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Mobile Phone Repair Technician & Sales Specialist
Al Rayyan Sales & Services Ltd.
London
11.2023 - Current
- Repaired and serviced 5000+ mobile devices, including Apple, Samsung, and other major brands, ensuring high-quality standards and quick turnaround times.
- Managed inventory and stock control, ensuring streamlined operations.
- Prioritised daily workflow to meet tight deadlines.
- Developed strong customer service skills, efficiently handling multiple clients simultaneously and providing tailored technical support.
- Spearheaded aggressive client acquisition, expanding shop’s customer base significantly in competitive market within 2 years.
- Increased net sales by 30% through improved customer retention, upselling, and strategic business development.
- Tested newly repaired devices to guarantee seamless operation post-repair.
- Built trustful relationships with suppliers securing timely delivery of parts.
- Maintained updated knowledge of latest industry trends for improved services.
- Developed proficiency in using specialised tools for precise repairs.
Education
Master of Science - Management with Project Management
BPP University, London Portsoken
London 11.2022 - 12.2024
Bachelor of Science - Bachelors of Technology
Bengal Institute of Technology and Management
Bolpur, India 08.2017 - 06.2021
Skills
- Inventory management
- Client Acquisition
- Fault identification acumen
- Mobile operating systems mastery
- Gadget disassembly and assembly
- Advanced troubleshooting
- Fast-Paced work adaptability
- Screen replacement expertise
- Data analysis
- Commercial Awareness
- Comprehensive mobile technology understanding
- Microsoft Office Suite
Affiliations
- Cricket
- Photography and video editing
- Badminton
Accomplishments
Level 3 Award in Emergency First Aid at work
Languages
English
Native
Hindi
Native
Bengali
Native
Urdu
Advanced
Arabic
Beginner
References
References available upon request.
Timeline
Mobile Phone Repair Technician & Sales Specialist
Al Rayyan Sales & Services Ltd.
11.2023 - Current
Master of Science - Management with Project Management
BPP University, London Portsoken
11.2022 - 12.2024
Bachelor of Science - Bachelors of Technology
Bengal Institute of Technology and Management
08.2017 - 06.2021
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