Maisy Parr

Personal care was provided to each individual to create relationships with each client to ensure they were happy and healthy.

Stoma care was provided for each client that needed it.

Administering medication for most clients on a daily basis.

Manual handling

Morning/night calls.

Washing/showering service users to ensure hygiene and cleanliness.

Light house hold duties to ensure the clients houses were kept to a high standard throughout their care.

Shopping calls for serval clients who struggled to do so themselves.

Prepared breakfast, lunch and dinner meal for the majority of clients to ensure their health requirements were met.

Administered catheter care on serval occasions.

Utilised advanced sales skills to overcome objections, persuade

customers to purchase policies, and close deals.

Reported policy changes and company conditions affecting customer

satisfaction.

Capitalised on upsell opportunities, offering support and additional

insurance policy options.

Handled insurance queries from quotation stage to renewal.

Guided clients on correct coverage limits based on analysis of risk

factors.

Updated clients on changes and subsequent effects.

Calculated premiums based on medical information and other factors

unique to specific client.

Drove business growth by cross-selling products, leading to better profit

margins.

Met with clients to assess insurance needs and answer policy questions.

Checked on designated tables at appropriate intervals to refill drinks,

respond to requests and receive customer feedback.

Answered phones politely and promptly while accurately recording

and confirming reservations.

Ensured each hotel room is kept to a high standard of cleanliness all

whilst being in a time frame to ensure efficiency and satisfaction.

Handled customer booking queries face to face, email and over the

phone with an exceptional level of customer service.

Thoroughly checked on customers and hotel guests to ensure

satisfaction with food, beverages and hotel experiences.

Cleared and reset tables with clean service ware to uphold faultless

restaurant standards.

Anticipated and addressed guests' service needs.

Completed daily opening and closing checklists to maintain standards

and ready dining rooms for service.

Trained and mentored large waitstaff teams, offering support and

guidance to increase service efficiency.

Demonstrated awareness of liability issues and legal requirements by

confirming legal drinking age and discontinuing service to intoxicated

guests.

Excelled in a challenging, high volume environment serving 100+

customers each evening.

Managed a full restaurant of customers whilst serving food, beverages

and condiments with an excellent positive attitude.

Maintained a clean environment in the kitchen and front of house.

Handled customer booking queries over the phone with exceptional

level of customer service.

Managed day-to-day, front of house operations with consistent

efficiency whilst meeting people's needs and working under pressure

with demanding situations

Thoroughly checked on customers to ensure satisfaction with food and

beverages.

Managed all waitresses in front of house, making sure all high standards

were met throughout the service.

Answered phone calls and scheduled appointments in salon calendar.

Washed and conditioned clients' hair, giving scalp massages upon

request.

Built and maintained strong client relationships, increasing clients base.

Welcomed customers upon arrival, chatting and providing reading

materials until appointment time.

Maintained impeccable salon cleanliness.

Increased monthly retail sales through exceptional product knowledge

and persuasive sales techniques.

Developed personal development through training programmes

increasing ability in customer service.

Delivered an exceptional level of service to each customer by listening

to concerns and answering questions while multitasking with other roles.