Maisy Caple
Summary
Responsible Store Manager with 4 years of experience providing sales services. Honest individual excelling in loss prevention strategies. Organised and proficient in restocking store merchandise to guarantee product availability for customers. Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
Work history
Store manager
Morrisons
Portsmouth
09.2023 - Current
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Understood what drives overall business success and prioritised and delivered quality results.
- Assisted in recruiting, hiring and onboarding store staff.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Kept awareness of competitor activity and developed ideas to promote store.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Challenged and inspired team members to achieve business results.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
Degree Apprentice
Morrisons
09.2019 - 10.2023
- Finished on-the-job training within set deadlines.
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Completed related coursework on time and to high standard.
- Attended necessary training and completed assessments.
- Engaged in team discussions, meetings and training.
- Shadowed senior team members to observe established processes and best practices.
Operations manager
Morrisons
Portsmouth
12.2022 - 09.2023
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Analysed financial data to track and achieve budget targets.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Increased department profitability by reducing operations costs.
- Analysed operations data to identify process gaps and successfully implement change.
Refit manager
Morrisons
09.2022 - 12.2022
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Account manager
Visitor Chat
01.2019 - 09.2019
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Conducted market and competitor analysis to identify growth opportunities.
- Investigated low-performing accounts and adapted strategy to support sales and retention.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
Wedding & events coordinator
Wickham Vineyard
08.2018 - 12.2018
- Built customised, tailored wedding packages that consistently exceeded client expectations.
- Negotiated costs with suppliers to meet client event budgets.
- Explained event packages, options and prices clearly to customers.
- Advised customers on various catering and drinks package options.
- Managed large-scale events from initial planning to successful completion.
- Facilitated smooth running of events averaging 100 guests.
- Supervised external contractors to achieve successful events.
Education
Certificate of Higher Education - Retail management
Sheffield Hallam University
Sheffield 09.2019 - 10.2023
A-Levels - Sociology, Psychology, Health & Social care
Peter Symonds college
Winchester 09.2017 - 08.2019
GCSEs -
Portchester Community School
01.2012 - 08.2017
Skills
- Recruiting and interviewing
- Loss prevention
- Outstanding communication skills
- Retail inventory management
- Merchandise planning
- Team-orientated
- Store management
- Budget supervision
- Relationship management
Languages
English
Fluent
French
Beginner
Timeline
Store manager
Morrisons
09.2023 - Current
Operations manager
Morrisons
12.2022 - 09.2023
Refit manager
Morrisons
09.2022 - 12.2022
Degree Apprentice
Morrisons
09.2019 - 10.2023
Certificate of Higher Education - Retail management
Sheffield Hallam University
09.2019 - 10.2023
Account manager
Visitor Chat
01.2019 - 09.2019
Wedding & events coordinator
Wickham Vineyard
08.2018 - 12.2018
A-Levels - Sociology, Psychology, Health & Social care
Peter Symonds college
09.2017 - 08.2019
GCSEs -
Portchester Community School
01.2012 - 08.2017
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