Joshua Davies
Kingston Upon Thames,Surrey
Summary
Results-driven Store Manager with expertise in enhancing sales and operational standards within fast-paced retail environments. Skilled in talent acquisition and development, fostering high-performing teams to surpass business objectives. Experienced in managing comprehensive recruitment processes and implementing strategies that improve employee engagement and retention. Committed to cultivating a positive workplace culture and driving continuous improvement across all organisational levels.
Overview
6
6
years of professional experience
Work History
Store Manager
Lidl
02.2025 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
- Reduced store inventory from 0.68% to 0.36% within three inventory periods.
- Attended quarterly meetings with head office to contribute to development of store strategies for sales, customer awareness, inventory management, and growth.
- Managed store compliance with health and safety regulations, maintaining a safe environment for staff and customers.
- Conducted performance reviews, setting clear objectives and targets for team members to enhance accountability and support development.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Supported in becoming a store that has successfully received a full green ISM audit.
Store Manager
Aldi UK
08.2020 - 02.2025
- Achieved regional ranking in mid 30s within one month of transitioning to underperforming store ranked in the 70s.
- Enhanced store ranking by pinpointing and addressing performance gaps.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Developed and implemented weekly KPI targets, motivating and incentivising staff to consistently exceed expectations.
- Achieved Inventory loss KPI ensuring store is in line with company targets
- Communicated and launched company plans in store effectively and on time
- Provide staff with high level Performance Reviews with clear goals and targets
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Online Manager
Morrisons
- Transitioned to online sector of Morrison's, managing shift from store with over 30 staff to larger setting with over 100 staff, enhancing capacity to forge robust teams that meet company targets.
- Supported growth of multiple stores in south coast region within Amazon departments, collaborating with regional manager to maintain consistent KPIs.
- Developed management team through ongoing reviews and assessments, facilitating progress towards targets.
Grocery Manager
Morrisons
- Developed innovative strategies to increase sales while ensuring compliance with company policies.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Built a team that provided brand-leading service and achieved sales with high standards.
- Conducted regular meetings with staff to delegate tasks and communicate market trends, sales KPIs, and priorities.
- Ensuring we were Safe & Legal at all times was paramount in running a successful department
- Merchandised displays to showcase new and popular items.
Manager
Harris & Hoole
- Monitored staff performance and identified improvements to enhance team delivery and support financial targets.
- Supervised and delegated tasks to employees, ensuring alignment with key productivity targets.
- Trained staff to enhance customer service quality and achieve positive outcomes.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
Skills
- Retail inventory management
- Inventory control
- Health and safety compliance
- Operational management
- Operational audits
- Project management
- Business development strategy
- Employee training
- Staff development
- Results-based leadership
- Mentoring and coaching
- Talent acquisition
- Recruiting and interviewing
- Interviewing skills
- Performance Management
- Conflict resolution skills
- Change management
Accomplishments
- Recognised by management for being One of Two managers to successfully run Two online departments delivering outstanding KPI's. Consisting of 100+ staff, 10 van operation and 7 managers.
- Successfully completed a store Re-fit as a one time opportunity following the business's plan to implement a range of new equipment and standards
- Worked directly with senior leadership to open new departments within my region whilst developing the new staff to successfully run it once I have left
- Delivered a regional result from 78th to 34th with in One month of moving, with progress improving MoM
- Delivered a Inventory loss figure of over 0.96 to 0.42 within 6 months
- Increased customer satisfaction based on multiple areas from 81% to 94% being a regional leader for a regional average of 90-91%
- Delivered a Inventory loss figure from 0.68% to 0.26% in latest role
Hobbies and interests
- Tech hobbies inc Gaming and PC building
- Learning new skills outside of my current profession
- Travel with my family
- Strategic games inc group escape rooms, PC strategy or board games
Timeline
Store Manager
Lidl
02.2025 - Current
Store Manager
Aldi UK
08.2020 - 02.2025
Manager
Harris & Hoole
Grocery Manager
Morrisons
Online Manager
Morrisons