Maisie Hill
Perth,United Kingdom
Summary
Professional with strong expertise in customer service and organizational efficiency. Proven track record in maintaining punctuality and composure under pressure. Skilled in front desk security protocols, basic bookkeeping, and effective email communication. Aims to leverage skills to improve operational efficiency in a progressive organization.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Receptionist
Live Active
Perth, Perth and Kinross
2024.09 - Current
- Maintained accurate logs of visitor entries for security purposes.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Managed phone calls, resulting in effective communication flow within the company.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Upheld confidentiality with sensitive information handling procedures.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Handled appointment scheduling to ensure smooth daily operations.
Shop assistant
Precious sparkle
Perth, Perth and Kinross
2022.04 - 2024.08
- Collaborated effectively with team members during busy periods.
- Assisted customers in finding desired items to enhance their shopping experience.
- Improved product visibility with strategic shelf arrangements.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Conducted price checks at request of customers for clear communication on cost.
- Handled queries regarding products, providing detailed information as necessary.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Handled cash register efficiently, ensuring accurate transactions.
- Upheld company policies whilst dealing with returns and exchanges.
Education
Scottish Qualifications Certificate - Built Environment
Perth High School
Perth, Perth and Kinross 2025.05 - 2026.05
Scottish Qualifications Certificate - Maths
Perth high school
Perth, Perth and Kinross 2025.05 - 2026.05
Scottish Qualifications Certificate - English
Perth High School
Perth, Perth and Kinross 2024.05 - 2025.05
Skills
- Positive outlook
- Front desk security protocols
- Keyboard typing speed
- Patience and composure
- Organisational efficiency
- Basic bookkeeping
- Email correspondence
- Meeting room preparation
- Reliable punctuality
- Good judgement
- Customer Service
- Calm under pressure
- Attention to Detail
- Flexible
- Professional and smart presentation
References
References available upon request.
Timeline
Scottish Qualifications Certificate - Built Environment
Perth High School
2025.05 - 2026.05
Scottish Qualifications Certificate - Maths
Perth high school
2025.05 - 2026.05
Receptionist
Live Active
2024.09 - Current
Scottish Qualifications Certificate - English
Perth High School
2024.05 - 2025.05
Shop assistant
Precious sparkle
2022.04 - 2024.08