Mainul Uddin
26 Stockton Road,Coventry
Summary
Compassionate graduate committed to providing exceptional care and support while working collaboratively with other healthcare professionals. Excellent interpersonal skills, adept at providing physical and emotional support to people in need. Skilled in scheduling appointments, patient registration, and maintaining a clean and safe environment.
Overview
1
1
Certification
Work history
Customer Support Assistant
Pan Asian Cuisine ( Saffron Gold )
Warwick, England
10 2022 - Current
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Support Worker
Brac Bank Ltd ( Emergency Health Support Team )
Dhaka, Bangladesh
12 2018 - 03 2022
- Coordinated execution of comprehension care plans with nurses, doctors and occupational therapists.
- Maximised dignity and independence of service users by encouraging residents to practise skills within their capability.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Completed and submitted patient, vehicle and equipment documentation within required timeframes.
- Monitored vehicle supplies for quantities and use by dates and restocked as required.
- Responded to emergency and non-emergency patient transport situations.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Delivered high-quality care to individuals .
Education
MA International Business & Marketing - Marketing & Business
09.2022
Masters of Science - Science
2017
GPA: 2.99, GPA: 4.00
Skills
- Patient care & safety
- Emergency response
- Team leadership & training
- Health education & promotion
- Critical thinking & problem-solving
- Time management
- Empathetic communication
Certification
- Diploma in Care Giving
Reference
Reference available upon request.
Timeline
Customer Support Assistant - Pan Asian Cuisine ( Saffron Gold )
10 2022 - Current
Support Worker - Brac Bank Ltd ( Emergency Health Support Team )
12 2018 - 03 2022
Bangor University - MA International Business & Marketing , Marketing & Business
National University - Masters of Science, Science