Maida Sultana
Birmingham
Summary
Offering strong organisational skills and commitment to supporting healthcare professionals. Knowledgeable about managing schedules, handling patient records, and ensuring smooth office operations. Ready to use and develop communication, multitasking, and administrative skills in the medical secretary role.
Overview
4
4
years of professional experience
Work history
Medical secretary
Dr Dasari's Surgery
Birmingham, West Midlands
2024.09 - 2025.09
- Proficient in using EMIS for patient record documentation
- Maintained confidentiality and accuracy in handling patient information in compliance to NHS policies and standards.
- Experienced in processing referrals through both NHS e-referral service and paper-based systems
- Promoted a positive patient experience through professional telephone etiquette while scheduling appointments and handling queries
- Collaborated effectively within a multidisciplinary team to ensure smooth workflow
- Demonstrated strong administrative and organisational skills, managing multiple tasks, in a fast-paced clinical environment.
Retail assistant
Sports Direct
Birmingham
2022.03 - 2023.12
- Provided coverage during peak times to manage customer flow effectively.
- Handled transactions, maintaining accurate till records.
- Maintained clean shop floor, promoting a welcoming environment.
- Assisted in stock replenishment to maintain store appearance.
- Boosted product sales by offering selection guidance to customers.
- Collaboratively worked in a team to ensure operations ran smoothly
Pharmacy volunteer
Calstar Pharmacy
Birmingham
2021.05 - 2021.08
- Replenished supplies on shelves regularly promoting easy access during busy hours.
- Familiarised self with generic names of popular drugs improving communication with pharmacists and customers alike.
- Packaged and labelled prescribed medications correctly avoiding mix-ups or errors in dispensation.
- Offered administrative support by organising paperwork.
Education
Bachelor of Science - Biomedical Science
Aston University
Birmingham, England 09/2021 - 08/2024
A-Levels - Geography, Chemistry, Biology
Holte Sixthform
Birmingham 09/2018 - 08/2020
GCSEs - English Literature, English Language, Maths, Triple Science
Holte Secondary School
Birmingham 09/2013 - 06/2018
Skills
- Patient-Focused service
- Medical terminology fluency
- Knowledge of EMIS and Docman
- Integrity and trustworthiness
- Efficient time management
Timeline
Medical secretary
Dr Dasari's Surgery
2024.09 - 2025.09
Retail assistant
Sports Direct
2022.03 - 2023.12
Pharmacy volunteer
Calstar Pharmacy
2021.05 - 2021.08
Bachelor of Science - Biomedical Science
Aston University
09/2021 - 08/2024
A-Levels - Geography, Chemistry, Biology
Holte Sixthform
09/2018 - 08/2020
GCSEs - English Literature, English Language, Maths, Triple Science
Holte Secondary School
09/2013 - 06/2018