Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Gill Slee

Manchester,Lancashire

Summary

Experienced and organised medical administrative secretary skilled in managing busy schedules and ensuring smooth office operations. Excel in patient communication, appointment scheduling, and administrative support. Known for improving office workflows, reducing waiting times, and enhancing patient satisfaction through proactive problem-solving and attention to detail.

Confident in leasing between healthcare professionals, patients and insurance companies to ensure the smooth running of consultants practices. Motivated secretary eager to contribute clerical skills and training to productive office team. Strong command of medical terminology and appointment coordination. Committed to safeguarding patient privacy with strict adherence to charting and reporting requirements.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work history

Medical secretary

Self employed
Manchester, Lancashire
03.2021 - Current
  • Manage day to day running of consultants practices within healthcare sector.
  • First point of contact for all patients enquiries.
  • Provide positive patient experience through professional telephone etiquette.
  • Scheduled appointments and procedures to reduce patient waiting times.
  • Maintained patient confidentiality by adhering to strict guidelines.
  • Lease and supported hospital staff for smooth day-to-day operations.
  • Managed medical records, ensuring accuracy and accessibility.
  • Executed tasks given by healthcare professionals effectively leading to smooth workflow.
  • Provided administrative support to medical staff, enhancing productivity levels.
  • Improved office efficiency with organised filing systems.
  • Facilitated clear communication between patients and healthcare providers.
  • Answered phone enquiries, in excess of 50 call per day and transferred calls to specific departments.
  • Addressed questions, escalating issues and complaints to management.
  • Registered information on database to maintain accurate and updated details.
  • Independently resolved issues with resourceful research and critical thinking,
  • Processed payments and provided invoices to patients.
  • Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
  • Reminded patients regarding upcoming appointments to streamline schedule.
  • Attended meetings and recorded minutes to keep proper documentation.
  • Identified and resolved potential problems to guarantee smooth and efficient workflow.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Followed written and verbal directions, managing high-volume details and tasks with accuracy.
  • Processed referrals in Doctify, MyGP and Vitality with speed and accuracy to minimise delays to treatment.

Customer sales executive

Spire Healthcare
Manchester, Lancashire
05.2018 - 03.2021
  • Managed incoming calls to identify patients needs and requirements.
  • Booking patients appointments with relevant and appropriate consultant and healthcare professionals.
  • Leasing with healthcare professionals regarding patients upcoming test and procedures.
  • Coding patients procedures to ensure they are correctly documented and invoiced.
  • Pricing procedures including all appropriate fees and providing quotes to patients as required.
  • Dealing with customer complaints and following these through to resolution.
  • Attending weekly management meetings.
  • Attending training sessions when required.
  • Implemented feedback from customers, enhanced quality of services.

Customer Relations Insight Manager

Spire Healthcare
Manchester, Lancashire
05.2007 - 05.2018
  • In charge of monthly patient and annual consultant satisfactory surveys across all 36 hospitals.
  • Organising and facilitating patient forums across the country for all hospital when required.
  • Organising all hospitals to ensure processes are adhered to in time frames as set out by the business.
  • Wrote and weighted the annual survey sending copies of proposed questionnaire to stakeholders for verification.
  • Liaise with third party companies to facilitate the surveys online.
  • First point of contact for all hospitals.
  • Reporting to NHS and PHIN monthly in line with contractual requirements and keeping up to date with process guidance and maintenance.
  • Collating data to produce monthly reports and action plans for each hospitals management teams.
  • Led performance reviews, identified areas for improvement.
  • Facilitated staff training, resulting in better customer service.
  • Supervised project timelines for timely completion.
  • Identified growth opportunities through comprehensive market research.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Delegated tasks efficiently to maximise productivity.
  • Implemented cost reduction measures, reduced overhead expenses.

Education

GCSEs -

Flixton Girls School
Manchester
09.1983 - 06.1988

Skills

  • Medical terminology fluency
  • Knowledge of medical software
  • Efficient time management
  • Clinical governance awareness
  • Integrity and trustworthiness
  • Patient liaison and patient focused service
  • Diagnostic coding proficiency
  • Medical correspondence handing
  • Electronic health records management
  • Microsoft Office proficiency
  • Scheduling appointments
  • Telephone etiquette
  • Complaint handling
  • Organising referrals

Affiliations

  • Keen ultra runner and mountain walker.

Timeline

Medical secretary

Self employed
03.2021 - Current

Customer sales executive

Spire Healthcare
05.2018 - 03.2021

Customer Relations Insight Manager

Spire Healthcare
05.2007 - 05.2018

GCSEs -

Flixton Girls School
09.1983 - 06.1988

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Gill Slee