Maia Redden
Eastleigh
Summary
Dedicated healthcare professional with a strong focus on compassionate patient care and effective communication. Skilled in collaboration with clinicians and teams, maintaining calmness in high-pressure situations, and providing support for older and vulnerable patients. Proficient in emergency ambulance driving, safe patient extraction, and handling emergency calls with prioritisation and time management expertise.
Empathetic and driven, equipped with strong communication and problem-solving skills vital for high-pressure environments. Demonstrates proficiency in patient care and collaborative teamwork, ensuring seamless and compassionate emergency responses. Committed to delivering impactful assistance, prioritising patient wellbeing and support.
Overview
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work history
Emergency Care Assistant
South Central Ambulance Service NHS Foundation Trust
2026.02 - 2026.10
- Working as part of ambulance crews to support the delivery of safe, compassionate and effective patient care. The role involves working predominantly alongside paramedics, as well as AAPs and ambulance technicians.
- Supporting clinicians in the assessment and care of patients.
- Delivered reassurance and compassionate support to patients and relatives during stressful and challenging circumstances, enhancing patient experience.
- Completing patient observations and communicating findings appropriately to the attending clinician.
- Driving ambulance vehicles during both normal and emergency response conditions.
- Assisting with patient extraction and safe movement using a range of equipment, including Mangar equipment and scoop stretchers.
- Working effectively as part of different crew configurations and contributing positively to multidisciplinary teamwork.
- Remaining calm and professional when responding to challenging and high-pressure incidents.
- Developing experience across a broad range of emergency presentations, including cardiac arrest and CPR, seizures, electrocution, mental health emergencies, traumatic amputations, stabbings, pregnancy-related presentations, firearms incidents and paediatric patients.
- Recognising the individual needs of patients and adapting communication and reassurance accordingly.
- Focused on care of older and vulnerable patients, including those living with dementia, prioritising comfort, dignity, reassurance, and safe patient movement.
- Received positive feedback from members of the public on quality and manner of patient care, reflecting commitment to compassionate service.
- Completed SCAS ECA course, demonstrating knowledge of emergency care practices. ECA portfolio completed and currently under review.
- The role is undertaken within the SCAS ECA Scope of Practice, with an emphasis on working safely within scope, maintaining competence, effective teamwork, appropriate escalation and professional, person-centred care.
Emergency Call Taker
South Central Ambulance Service NHS Foundation Trust
2021.08 - 2026.02
- Worked within the Emergency Operations Centre as an initial point of contact for members of the public and healthcare professionals contacting the ambulance service.
- Answering emergency and healthcare professional telephone calls and obtaining essential information accurately and efficiently.
- Communicated with distressed and anxious callers, maintaining calm and professionalism to support their needs.
- Managed multiple demands and prioritised critical information under significant time pressure to ensure timely responses.
- Supporting callers during life-threatening and urgent situations.
- Using effective communication and questioning skills to establish relevant information about incidents.
- Delivered emergency instructions to the public during critical situations.
- Developed decision-making, multitasking, and problem-solving skills to effectively navigate high-pressure emergency situations.
- Working as part of a wider emergency ambulance service and contributing to the coordination of appropriate responses.
- This role provided a strong foundation in emergency communication and developed skills that have transferred directly into frontline patient care.
Crew Member / Crew Trainer
McDonald's
2018.07 - 2021.06
- Took on increased responsibility as Crew Trainer, facilitating onboarding and development of new staff.
- Progressed from Crew Member to Crew Trainer, taking on additional responsibility for supporting and training newer members of staff.
- Training and supporting new members of staff.
- Communicated effectively with members of the public in busy customer-facing environment, enhancing customer satisfaction.
- Maintained professionalism and composure under pressure, ensuring smooth operations during peak times.
- Managing competing demands and working effectively to time-sensitive requirements.
- Developing confidence, teamwork, communication and time-management skills.
Education
FREC 3 - First Response Emergency Care
Medipro
Bristol 2024.06 - 2024.06
FREC 4 - First Response Emergency Care
Medipro
Bristol 2024.11 - 2024.11
Qualsafe Level 3 Diploma - Ambulance Emergency and Urgent Care Support
Newbury Education Centre
Newbury, West Berkshire 2026.02 -
Pearson Level 3 Certificate - Applied Science
Andover College
Andover, Hampshire 2018.09 - 2019.06
Pearson BTEC Level 3 90-Credit Diploma - Public Services
Andover College
Andover, Hampshire 2018.09 - 2020.07
WJEC Level 3 Diploma - Criminology
Andover College
Andover, Hampshire 2018.09 - 2020.06
GCSEs - English Language
John Hanson Community School
Andover, HampshireGCSEs - English Literature
John Hanson Community School
Andover, HampshireGCSEs - Combined Science
John Hanson Community School
Andover, HampshireGCSEs - Mathematics
John Hanson Community School
Andover, HampshireGCSEs - Computer Science
John Hanson Community School
Andover, HampshireGCSEs - Art & Design
John Hanson Community School
Andover, HampshireGCSEs - Physical Education
John Hanson Community School
Andover, HampshireGCSEs - Home Economics
John Hanson Community School
Andover, HampshireSkills
- Emergency ambulance driving
- Patient extraction
- Completing patient observations
- Time prioritisation
- Compassionate care
- Patient communication
- Support for vulnerable patients
- Clinical collaboration
- Multidisciplinary teamwork
- Calm under pressure
- Basic life support training
- Use of emergency equipment
- Professional development commitment
Certification
FREC 3 – First Response Emergency Care — Medipro, FREC 4 – First Response Emergency Care — Medipro, SCAS Emergency Care Assistant Course — Completed, ECA Portfolio — Completed; currently under review, C1 Driving Licence
References
Available on request.
Timeline
Qualsafe Level 3 Diploma - Ambulance Emergency and Urgent Care Support
Newbury Education Centre
2026.02 -
Emergency Care Assistant
South Central Ambulance Service NHS Foundation Trust
2026.02 - 2026.10
FREC 4 - First Response Emergency Care
Medipro
2024.11 - 2024.11
FREC 3 - First Response Emergency Care
Medipro
2024.06 - 2024.06
Emergency Call Taker
South Central Ambulance Service NHS Foundation Trust
2021.08 - 2026.02
Pearson Level 3 Certificate - Applied Science
Andover College
2018.09 - 2019.06
Pearson BTEC Level 3 90-Credit Diploma - Public Services
Andover College
2018.09 - 2020.07
WJEC Level 3 Diploma - Criminology
Andover College
2018.09 - 2020.06
Crew Member / Crew Trainer
McDonald's
2018.07 - 2021.06
GCSEs - English Language
John Hanson Community School
GCSEs - English Literature
John Hanson Community School
GCSEs - Combined Science
John Hanson Community School
GCSEs - Mathematics
John Hanson Community School
GCSEs - Computer Science
John Hanson Community School
GCSEs - Art & Design
John Hanson Community School
GCSEs - Physical Education
John Hanson Community School
GCSEs - Home Economics
John Hanson Community School