Mai Ngoc Le

• Found and approached over 50 potential customers every month, and kept contact with 5 of whom later used or considered the services.
• Maintained customer loyalty, and strengthened relationships with 6 existing customers while providing essential transporting by sea services.
• Educated customers on logistics services benefits and processes and Advised appropriate recommendations according to the needs of each customer
• Built plans to develop business relationships to drive improvement and change.

• Effectively managed 7 teachers' and teaching assistants’ schedules and salaries on a monthly basis.
• Organized classrooms before and after each teaching session through manual back-office work.
• Monitored students’ progress and made alterations or suggestions to improve teaching quality and students' and parents' satisfaction.
• Oversaw office supply inventory, and ordered semiannual orders for additional supplies to meet the demands of staff members.
• Occasionally participated in brainstorming ideas and marketing plans to promote the company's social media presence and brand image.

• Familiarized students with the IELTS test format and assisted in setting goals according to their needs and abilities.
• Delivered basic English and IELTS skills lessons and evaluated weekly assignments.
• Examined students' command of English after every course to determine whether they qualified for the more advanced levels.
• Strengthened relationships with students and parents outside of class.
• Worked with other teachers and administrators to evaluate and revise teaching programs.
• Promoted physical, mental, and social development by implementing "Share your story" activity.

• Planned large-scale events such as the Launching Ceremony of Student Scientific Research in 2019, Vietnam's Young Talent in Logistics Contest in 2019, welcoming events in 2020 and 2021, and bonding events for members of the Union in 2019, 2020, and 2021.
• Accurately calculated and processed expenses during and after events.
• Negotiated prices with vendors to adhere to the event budget.
• Analysed event needs to outline and decide on services and project requirements.
• Designed questionnaires, interviewed, and recruited new members for 2020 and 2021.

- Received coaching on Critical Thinking and Public Speaking skills and diligently partook in practice sessions with other members.

- Acquired oral communication skills immensely assisted in school activities such as teamwork, and presentation assignments.

- Conceptualized contest rules and composed content for the “Convince Us” Public Speech contest in 2019 and 2020.

- Supported contestants with video filming and consulting problems regarding the “MC Spotlight” MC contest in 2019.

- Developed content and assisted in evaluating contestants of the “MC Spotlight” MC contest in 2019.

• Developed and maintained positive, impactful relationships with other members and Japanese students.
• Organized online meetings discussing cultural differences and importance with Japanese students.
• Produced high-quality and entertaining videos introducing Japanese students to Vietnamese daily life and culture.
• Researched and developed a presentation regarding cultural differences between Vietnam and Japan.
• Created positive, engaging learning environments to improve participants' experiences.