LIMALI SHASHIKALA WIDANA GAMAGE
Perth,Perth and Kinross
Summary
Hard-working, customer-oriented tour executive focused on delivering the highest standards of customer service. Think critically with a can-do attitude for successful retail operations.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Sales Intern
Flock Eventing Platform
Portugal, Lisbon
05.2023 - 07.2023
- Research for new business ideas in Dubai, UAE
- Competitors Analysis
- Cold-call potential prospects to increase new business leads
- Stayed updated on competitor pricing and products to identify market gaps
- Smoothed lead follow-up process by maintaining accurate and up-to-date client database
- Content created using Canva
- Developed new business opportunities through networking and relationship building with new clients
- Communicated with prospective clients to arrange appointments for sales presentations
- Worked collaboratively with sales teams to meet sales goals
- Leadership
- Critical thinking
- Strategic planning
Senior Tour Executive
Elephas Vacations
Colombo
12.2018 - 08.2022
- Passionate traveller seeking to leverage extensive travel experiences and deep cultural insights to contribute to dynamic and innovative travel-related role
- Dedicated to creating exceptional customer experiences, promoting diverse destinations, and fostering love for exploration
- Eager to collaborate with forward-thinking team to inspire others to embark on memorable journeys."
- Trained and mentored junior consultants in customer service best practices.
- Maximized sales profits using proven up-selling and cross-selling techniques.
- Promoted seasonal travel offers and up-sold additional tours and experiences.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Advised customers on specific visa and passport requirements.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Created and communicated clear, detailed itineraries ahead of travel.
- Remain knowledgeable about popular attractions and experiences to provide additional travel advice.
- Verified customer passports and documentation to travel.
Visiting Lecturer
Wayamba Development Authority
Kurunegala
03.2022 - 05.2022
- Communication with clients regarding inbound operations
- Collect payments
- Carry out ground arrangements
- Negotiate with suppliers
Visiting Lecturer
University College of Batangala
Awissawella
01.2019 - 04.2019
- Lecture planning, preparation, and research
- Checking and assessing students' work
- Encouraging personal development via tutorial or pastoral work
- Undertake assessment marking within agreed time frames
Junior Sales Executive
Olanka Travels Sri Lanka
Colombo
01.2016 - 11.2017
- Worked with clients from diverse cultures and nationalities
- Developed, planned, and sold packages and travel services
- Managed client relationships from early stages of sales process through to post-sales
- Generated new leads and opportunities to maximise revenue.
- Built focused new client networks, growing business opportunities, and increasing revenue possibilities.
- Built long-term relationships with customers and generated referrals from existing clients.
- Understood customer needs to craft exceptional sales journeys.
- Research for new products
- Provide personalized service and individual attention to each client
- Provided information on customs regulations, travel itineraries, and fares
Education
Master of Science - International Business and Marketing
University of Dundee
Dundee 09.2022 - 09.2023
Bachelor of Arts - Tourism & Cultural Resources Management
University of Kelaniya
Kelaniya, Sri Lanka 02.2014 - 03.2018
Skills
- Customer Service Skills
- Sales and marketing presentations
- Client relationship management
- Online sales
- Customer service
- Promotions
- Teamwork Skills
- Communication
- Active Listening
- Negotiation
Accomplishments
- I worked as a school volunteer in Red Cross Sri Lanka
- Successfully completed junior first aid course at the Red Cross Sri Lanka
- All island Award: Won first place in the ''Traditional Dancing competition'' organized by National Youth Service Council (2010)
- Participated in the ''SKINFIELD INTERNATIONAL YOUTH CULTURAL EXCHANGE DANCE PROGRAM'' held in Bangalore, India, in 2011
- I participated as a customer coordinator in an international event, ‘Lindy Annual Sales Conference, Sri Lanka 2016
- Won first place in the World K-pop Dancing Competition (Preliminary Round.
Additional Information
- ACADEMIC QUALIFICATIONPHONE
Languages
English
Upper intermediate
Timeline
Sales Intern
Flock Eventing Platform
05.2023 - 07.2023
Master of Science - International Business and Marketing
University of Dundee
09.2022 - 09.2023
Visiting Lecturer
Wayamba Development Authority
03.2022 - 05.2022
Visiting Lecturer
University College of Batangala
01.2019 - 04.2019
Senior Tour Executive
Elephas Vacations
12.2018 - 08.2022
Junior Sales Executive
Olanka Travels Sri Lanka
01.2016 - 11.2017
Bachelor of Arts - Tourism & Cultural Resources Management
University of Kelaniya
02.2014 - 03.2018
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