Magda Sovisova

• GDC registered Dental Nurse.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Arranged appointments using online booking system and managing reception area.
• Maintained up to date patients records, registering medical data on computer system required to patient confidentiality policies.
• Answered patient queries regarding charges and payment options.
• Maintained a clean, sterile practice environment to ensure patient and staff safety.
• Performed high-quality dental nursing duties and worked with dentist during such as teeth cleaning, fillings, crowns, dentures, RCTs, dental check-ups, uploading x-rays etc.
• Managed stock of dental supply.
• Educated patients on post-extraction dental care to accelerate the healing process.
• Prepared well-equipped treatment rooms for dental procedures and prioritised patient comfort.
• Performed manipulation and application of dental materials to exact dentist requirements.
• Accurately and efficiently decontaminated and sterilised dental instruments/devices for continued hygiene compliance.
• Helped to close surgery, treatment rooms and reception area at end of day.

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered many telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Delivered front of house duties with warm and professional manner.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Managed bookings using EXACT software to schedule, cancel and re-arrange suitable appointments.
• Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
• Updated client accounts and patient charts to maintain accurate and up-to-date files.
• Supported Practice Manager and clinical team members with the smooth running of the practice through task to task.
• Handled/Processed patient payments.

• Provided warm, positive customer care from arrival to departure
• Answered customer telephone calls promptly and improved on-hold wait times.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Assisted customers with product complaints, logging issues for investigation and providing replacement.
• Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Identified service issues and contributed ideas to improve quality-of-service levels.
• Monitoring store inventory regularly, stock demands to appropriately address customer needs.

GDC registered Dental Nurse

• Completed professional development in local Hospital
• Professional development completed as a Qualified and Registered General Nurse
• Continuing education in English, Math, Geography, Science, IT skills, Psychology, Nursing, Anatomy, Human Biology, Chemistry, Health and Social Care, Sociology, Physics, Paediatric/Disability Nursing, The roles and responsibilities of the Registered Nurse...etc
• Member of WAS ( World Academy Society)