Mahsa Ghanbari
London
Summary
Dedicated Politics and International Relations student at the University of Southampton, poised to leverage academic insights and diverse experiences into a dynamic professional role. A team player with a proven track record as an Events Representative for the Middle Eastern Society, showcasing strong organisational and teamwork skills. Bilingual proficiency in English and Persian enhances effective communication and cultural understanding.
Possessing a versatile background, having successfully navigated roles in sales, retail, and hospitality, showcasing adaptability, resilience, and a customer-centric approach. Such experiences have honed ones ability to thrive in fast-paced environments, ensuring exceptional service delivery and positive customer experiences.
Eager to contribute a unique blend of academic knowledge, linguistic capabilities, and practical experience to a challenging professional setting. Reputation for hard work, punctuality and willingness to learn new things. Adept at project planning and managing multiple accounts at once. Loyal employee with solid understanding of training and mentoring employees.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Events Representative
Middle Eastern and North African Society
Southampton
09.2023 - Current
- Consistently met and exceeded attendance targets, collaborating with marketing and PR teams to plan and execute pre-event strategy.
- Successfully managed several events under budget while maintaining to deliver exceptional event management services.
- Recommended and implemented live polling software, increasing attendee engagement by 30%.
- Worked closely in team of 10 to coordinate logistics of event set-up.
- Oversaw dismantling of event and clearing of site, producing post-event evaluation to inform future events.
- Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.
Ward Hostess
Serco
Southampton, Hampshire
01.2023 - 04.2023
- Greeted patients in a friendly and professional manner
- Followed all food service and safety protocols
- Provided food and beverage services to patients
- Offered advice on additional services to best meet patient needs.
- Updated over 25 patient records per day for continued compliance with policies.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Tracked daily activities and important metrics with spreadsheets.
Salesperson
REAL
London, London
05.2022 - 09.2022
- Enabled accurate sales forecasting by generating weekly key reports for senior management.
- Improved sales potential, developing and updating product knowledge through frequent training.
- Optimised closing rates, demonstrating sample products to explain characteristics and benefits.
- Scored in top 10% of team sales
- Coached and mentored 3 new hires to consistently exceed monthly sales quota by 10%
- Completed and submitted sales documentation with zero error, using Salesforce.
Sales Assistant
Victoria's Secret
Southampton, Hampshire
05.2022 - 09.2022
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked energetically to maintain efficient operations during peak trading hours.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
Covid Vaccination Marshal
HMC Health
London, London
03.2021 - 09.2021
- Communicated information and guidelines to patients and the families of patients
- Remained compassionate and sensitive to patients and families at all times
- Directed patients into their assigned vaccination rooms
- Ensured that patients weren't experiencing any negative side-effects from the vaccine prior to departing
- Stayed current on processes and procedures to offer relevant assistance.
- Managed on-site evaluations, internal audits and customer surveys.
Volunteer
RSPCA Kenton
London
01.2018 - 02.2019
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Speedy operation of cash register without shortages
- Assisted in deciding an affordable price for items
- Took in donations from customers
- Ward Hostess, Serco, Southampton General
- Monitored and updated stock levels and inventory databases.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
High School Diploma - GCSE's
Claremont High School
London 09.2014 - 07.2019
A-Levels -
St Dominic's Sixth Form College
London 09.2019 - 06.2021
Bachelor of Science - Politics and International Relations
University of Southampton
09.2021 - 07.2024
Skills
- Effective Time Management
- Active Listening
- Product and service knowledge
- New business generation
- Bilingual
- Customer Service
- Transaction processing
Languages
English
Proficient (C2)
Persian
Proficient (C2)
Timeline
Events Representative
Middle Eastern and North African Society
09.2023 - Current
Ward Hostess
Serco
01.2023 - 04.2023
Salesperson
REAL
05.2022 - 09.2022
Sales Assistant
Victoria's Secret
05.2022 - 09.2022
Bachelor of Science - Politics and International Relations
University of Southampton
09.2021 - 07.2024
Covid Vaccination Marshal
HMC Health
03.2021 - 09.2021
A-Levels -
St Dominic's Sixth Form College
09.2019 - 06.2021
Volunteer
RSPCA Kenton
01.2018 - 02.2019
High School Diploma - GCSE's
Claremont High School
09.2014 - 07.2019