Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
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Mahsa Ghanbari

Mahsa Ghanbari

London

Summary

As a dedicated Politics student at the University of Southampton, I bring a unique blend of academic prowess and practical experience to the table. My fluency in both English and Persian positions me as an effective communicator with a multicultural perspective, a valuable asset in today's diverse professional landscape.

My academic journey has equipped me with critical analytical skills and an understanding of political dynamics, honing my ability to navigate complex issues. Alongside my studies, I have actively engaged in extracurricular activities, currently serving as an Events Representative for the Middle Eastern Society. This role has not only strengthened my organisational and teamwork skills but has also provided a platform to celebrate and showcase the rich cultural tapestry of the Middle East.

My professional background includes successful stints in sales, retail, and hospitality. These experiences have cultivated my adaptability, resilience, and customer-centric approach. Whether interacting with clients in a sales environment, providing exceptional service in retail, or ensuring seamless experiences in the hospitality sector, I have consistently demonstrated a commitment to excellence.

I am eager to bring this diverse skill set to a dynamic role where I can leverage my political acumen, linguistic abilities, and versatile work experience. I am particularly drawn to opportunities that allow me to combine my academic insights with practical problem-solving in a collaborative and challenging environment.

I am enthusiastic about contributing my skills and passion to a team that values innovation, diversity, and a commitment to excellence.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work history

Events Representative

Middle Eastern and North African Society
Southampton
2023.09 - Current
  • Consistently met and exceeded attendance targets, collaborating with marketing and PR teams to plan and execute pre-event strategy.
  • Successfully managed several events under budget while maintaining to deliver exceptional event management services.
  • Recommended and implemented live polling software, increasing attendee engagement by 30%.
  • Worked closely in team of 10 to coordinate logistics of event set-up.
  • Oversaw dismantling of event and clearing of site, producing post-event evaluation to inform future events.
  • Facilitated smooth running of events, leading pre-event team briefings to present final action plan and provide updates on last-minute details.

Ward Hostess

Serco
Southampton, Hampshire
2023.01 - 2023.04
  • Greeted patients in a friendly and professional manner
  • Followed all food service and safety protocols
  • Provided food and beverage services to patients
  • Offered advice on additional services to best meet patient needs.
  • Updated patient records for continued compliance with policies.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Tracked daily activities and important metrics with spreadsheets.

Salesperson

REAL
London, London
2022.05 - 2022.09
  • Enabled accurate sales forecasting by generating weekly key reports for senior management.
  • Improved sales potential, developing and updating product knowledge through frequent training.
  • Optimised closing rates, demonstrating sample products to explain characteristics and benefits.
  • Scored in top 10% of team sales
  • Coached and mentored 3 new hires to consistently exceed monthly sales quota by 10%
  • Completed and submitted sales documentation with zero error, using Salesforce.

Sales Assistant

Victoria's Secret
Southampton, Hampshire
2022.05 - 2022.09
  • I worked independently, being observant to any customer's confusion and approaching them offering assistance to ensure they had optimal customer satisfaction. Through this, I developed valuable skills in routine management in customer communication and exceptional organisation skills
  • I became intuitive with time management before and after opening times and I leveraged unique selling skills to successfully exceed sales targets and sell multiple products to each customer
  • I became self-motivated to increase sales and learn to effectively promote and sell products through strategic planning which has proven invaluable to my personal growth
  • My role as sales assistant made me confident in my communication and customer service skills
  • I became proficient in using EPOS systems over the summer handling the processing of sales with card payments.

Covid Vaccination Marshal

HMC Health
London, London
2021.03 - 2021.09
  • Communicated information and guidelines to patients and the families of patients
  • Remained compassionate and sensitive to patients and families at all times
  • Directed patients into their assigned vaccination rooms
  • Ensured that patients weren't experiencing any negative side-effects from the vaccine prior to departing
  • Stayed current on processes and procedures to offer relevant assistance.
  • Managed on-site evaluations, internal audits and customer surveys.

Volunteer

RSPCA Kenton
London
2018.01 - 2019.02
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Speedy operation of cash register without shortages
  • Assisted in deciding an affordable price for items
  • Took in donations from customers
  • Ward Hostess, Serco, Southampton General
  • Monitored and updated stock levels and inventory databases.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Education

GCSEs -

Claremont High School
London
2014.09 - 2019.07

Bachelor of Science - Politics and International Relations

University of Southampton
2021.09 - 2024.07

A-Levels -

St Dominic's Sixth Form College
London
2019.09 - 2021.06

Skills

  • Effective Time Management
  • Active Listening
  • Product and service knowledge
  • New business generation
  • Bilingual
  • Customer Service
  • Transaction processing

Interests

HOBBIES, Socialising with friends andfamily, staying fit throughswimming, travelled extensivelythroughout Europe and theMiddle East and passionateabout the beauty industry.

Languages

English
Fluent
Persian
Fluent

Timeline

Events Representative

Middle Eastern and North African Society
2023.09 - Current

Ward Hostess

Serco
2023.01 - 2023.04

Salesperson

REAL
2022.05 - 2022.09

Sales Assistant

Victoria's Secret
2022.05 - 2022.09

Bachelor of Science - Politics and International Relations

University of Southampton
2021.09 - 2024.07

Covid Vaccination Marshal

HMC Health
2021.03 - 2021.09

A-Levels -

St Dominic's Sixth Form College
2019.09 - 2021.06

Volunteer

RSPCA Kenton
2018.01 - 2019.02

GCSEs -

Claremont High School
2014.09 - 2019.07
Mahsa Ghanbari