MAHREEN SAEED

• Maintain and supervise administrative and financial services within the company, ensuring alignment with company standards, legislative requirements, and relevant regulations
• Update and reconcile financial ledgers to support accurate financial tracking and reporting
• Assist in the preparation of annual budgets and support financial audit processes
• Ensure adherence to financial laws, regulations, and applicable standards
• Oversee day-to-day HR, administrative, and accounting operations to support smooth company functions

Joined as Relationship Manager in October 2019 and promoted to Senior Relationship Manager in January 2023.

• Performed comprehensive financial and non-financial analysis of customers' financial statements as part of a thorough credit analysis report or credit proposal.
• Renewals of relationships that ensure the bank makes effective decisions
• Increased assets and trade by analyzing existing customer portfolio and their business needs as well as focusing on market NTBs leads to growth in the trade wallet size and fee-based income of bank
• Managed all related administrative tasks, as well as ensured compliance with audit policies and applicable laws and regulations to avoid penalties and disputes, while enhancing the portfolio.
• Originated and converted prospective opportunities into profitable New to Bank (NTB) relationships, enhancing market coverage and strategy optimization.
• Manage and market the full suite of products and services (cross-sell) offered by the Bank to existing and prospective clients.
• Spearhead a remarkable growth of 60% year-on-year basis in the trade business within the assigned portfolio.
• Successfully orchestrated the acquisition transaction of Schneider Electric Pakistan Pvt. Ltd. (Subsidiary of SE France), overseeing the entire merger and acquisition process with the support of the legal team and relevant support divisions and coworkers.
• Top-performing Relationship Manager, achieving an impressive 98% customer satisfaction rate and demonstrating a 95% success rate in collaborative teamwork with cohorts.
• Attained one of the highest deposit bases of $1.3 million in the Roshan Digital Account (RDA), invested in Naya Pakistan Certificate (NPC). This contributes to the growth and success of the assigned portfolio.
• Successfully achieved the cross-sell targets of selling credit card and transaction banking products to the assigned portfolio.
• Achieved a high level of customer service quality, maintaining a 92% satisfaction rate through effective branch relationship management
• Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
• Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
• Reviewed financial statements, credit reports, and other relevant documents in order to assess creditworthiness.

• Ensured issuance of USD5 Million cross-border bank guarantee for rice exporting company
• Achieved successful integration of various banking product sales initiatives
• Ensured timely and accurate processing of all credit transactions.
• Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
• Evaluated customer applications for credit limits in accordance with established guidelines.

• Attained annual YoY growth of 30% in meeting targets for assets and trade
• Maintained a high level of customer satisfaction, with a 90% rating in customer relationship management by providing comprehensive support and leveraging strong interpersonal skills
• Identified customer needs, developed customized solutions, and provided knowledgeable advice.
• Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.

• Reviewed credit applications and financial statements to determine customer creditworthiness.
• Conducted regular reviews of existing customers' accounts to ensure compliance with agreed terms.
• Developed policies and procedures for approving and managing customer credit limits.
• Prepared detailed reports summarizing customer profiles, risk assessments, and recommendations for approval and denial of new lines of credit.
• Coordinated with legal teams when necessary to ensure compliance with applicable laws and regulations.
• Responded promptly and professionally to inquiries from customers regarding their accounts.