Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Hi, I’m

Mahnoor Shahid

Glasgow,Glasgow City
Mahnoor Shahid

Summary

Industrious individual experienced in monitoring and evaluation of projects. Possesses exceptional interpersonal skills to build rapport with customers. Competently drives employees to exceed targets. Plans and delegates tasks to meet daily service requirements and exceed sales target. Maximizes sales through creative merchandising and team training. Tracks and boosts KPI achievement with strong data and reporting ability. Offers strong brand awareness and market analysis.

Overview

4
years of professional experience
1
year of post-secondary education

Work history

Nisa Local (PGNJ)
Glasgow, United Kingdom

Store supervisor
02.2023 - Current

Job overview

  • Trained team to upsell products and navigate POS systems.
  • Scheduled staff Rota to meet business demands within budget.
  • Boost the sales of store 1.5x in the course of 3 months.
  • Built positive supplier relationships for cost-effective stock sourcing.
  • Observed customer buying trends to maximize future revenue opportunities.
  • Resolved complaints to achieve full customer satisfaction.
  • Cashed up tills and counted takings to balance books at business close.
  • Managed to work extra hours whenever needed, with serving 200+ customers during single shift.
  • Logged transaction reports for up-to-date sales records.
  • Redesigned store layouts to improve customer flow, maximizing footfall opportunities.

Oxfam Pakistan
Lahore, Pakistan

Monitoring and evaluation officer
09.2020 - 08.2021

Job overview

  • Consulted with C-level executives, influencing high level decision-making.
  • Assisted with day-to-day evaluation and data enquiries from delivery partners.
  • Contributed to regular team reporting and review of project activities.
  • Drove continuous improvement by identifying areas that required support and organising refresher training.
  • Maintained strict security and confidentiality of sensitive, personal information
  • Organised teams, resources and timelines for successful project deployment.
  • Provided timely findings and analysis to establish pragmatic solutions and advice for project improvement.
  • Monitored and reported on ongoing projects to help achieve departmental targets.
  • Coordinated strategic planning activities based on current data.

Education

BPP University
Manchester

Master of Science from Management with Project Management
02.2023 - 02.2024

Skills

  • Training and development
  • Sale displays
  • Just In Time stock control
  • Opening and closing procedures
  • Customer service
  • Shop floor management
  • Retail management
  • Staff supervision
  • Employee management
  • Customer assistance
  • Stock management
  • Problem-solving
  • Customer-focused

Languages

English
Fluent

References

References available upon request.

Timeline

Store supervisor

Nisa Local (PGNJ)
02.2023 - Current

BPP University

Master of Science from Management with Project Management
02.2023 - 02.2024

Monitoring and evaluation officer

Oxfam Pakistan
09.2020 - 08.2021
Mahnoor Shahid