Mahmoud Abdulhadi
Winnersh,Berkshire
Summary
Results-driven internal sales engineer with expertise in NORD gearboxes, motors, and inverters, offering technical sales support and customer service excellence. Demonstrates proficiency in SAP, Microsoft Dynamics CRM, and mechanical power transmission systems, ensuring accurate quotation management and high customer satisfaction. Experienced in OEM account management, site visits, and collaborating with cross-functional teams to deliver tailored solutions. Previous roles in customer service and aviation highlight adaptability, strong communication skills, and a commitment to safety and quality. Career focus on leveraging technical knowledge to drive innovative solutions and exceed performance targets.
Overview
7
7
years of professional experience
Work History
Internal Sales Engineer
Nord Drive Systems
Abingdon, Oxfordshire
2024.08 - Current
- Prepare technical quotations and proposals, contributing to strong quote-to-order conversion rates.
- Conduct regular site visits to assess installations, provide in-person advice, and develop upgrade opportunities.
- Follow up leads weekly, securing repeat business, and supporting long-term projects.
- Collaborate with external sales engineers, product specialists, and the German HQ to configure customer-specific solutions and resolve technical issues efficiently.
- Use SAP and Microsoft Dynamics CRM daily to manage quotations, order pipelines, and customer data, with high accuracy.
- Consistently achieve KPI targets for quotation turnaround, order processing, and customer satisfaction.
Flight Attendant
easyJet
Crawley, London
2023.03 - 2024.08
- Safety Focus: Dedicated to delivering a secure and enjoyable travel experience.
- Pre-flight Procedures: Proficient in executing pre-flight safety briefings to inform passengers.
- Customer Service Excellence: Address passenger needs, inquiries, and special requests for a positive in-flight experience.
- Cabin Management: Contribute to a clean, organized, and welcoming cabin environment.
- Emergency Response Proficiency: Highly skilled in emergency procedures and crisis management.
Customer Service Clerk
Costco Wholesale
Reading, Berkshire
2021.09 - 2022.12
- Member Satisfaction: Proactively ensure outstanding service and resolve member inquiries.
- Transaction Processing: Efficiently handle transactions and assist with membership-related tasks.
- Team Collaboration: Collaborate with colleagues to create a positive shopping experience.
- High Standards: Committed to upholding Costco's high standards in customer service.
Customer Assistant
Asda
Reading, Berkshire
2019.10 - 2020.06
- Customer Focus: Committed to delivering excellent customer service to enhance the shopping experience.
- Product Knowledge: Possess in-depth knowledge of products to assist customers effectively.
- Stock Management: Contribute to maintaining well-stocked and organized shelves.
- Problem Resolution: Proactively address customer inquiries and resolve issues to their satisfaction.
- Adaptability: Showcase adaptability to varying tasks and responsibilities in a dynamic retail setting.
Education
Bachelor of Science - Mechanical Engineering
Kingston University
Kingston-upon-Thames 2020 - 2024
Diploma of Higher Education - Engineering
UTC Reading
Reading, RDG 2017 - 2019
Skills
- In-depth Knowledge of NORD Gearboxes, Motors, and Inverters
- Drive System Selection & Application Support
- SAP & Microsoft Dynamics CRM
- OEM Account Management & Site Visit Experience
- Collaboration with External Sales & Engineering Teams
- Technical Sales Support & Customer Service
- Mechanical Power Transmission Systems
- Basic Inverter Configuration (Learning)
- Microsoft Office (Excel, Word, PowerPoint)
- Strong Communication & Technical Problem-Solving
- Adaptable and Self-Directed
www.linkedin.com/in/mahmoud-hadi
Key Achievements
- Manage 50+ OEM accounts across the Midlands, Wales & Scotland, supporting ~£1M in annual revenue.
- Prepare 40–50 quotations monthly, maintaining high accuracy and quick turnaround to meet customer deadlines.
- Conduct ~5 customer site visits per month to review applications, advise on upgrades, and strengthen relationships.
- Convert roughly 30–40% of follow-ups into confirmed orders, supporting long-term project pipelines and repeat business.
Languages
Arabic
Proficient
C2
English
Proficient
C2
Spanish
Upper Intermediate
B2
Timeline
Internal Sales Engineer
Nord Drive Systems
2024.08 - Current
Flight Attendant
easyJet
2023.03 - 2024.08
Customer Service Clerk
Costco Wholesale
2021.09 - 2022.12
Customer Assistant
Asda
2019.10 - 2020.06
Bachelor of Science - Mechanical Engineering
Kingston University
2020 - 2024
Diploma of Higher Education - Engineering
UTC Reading
2017 - 2019