Summary
Overview
Work history
Education
Skills
Timeline
Generic

RENEE BROWN

London

Summary

I would describe myself as a determined, friendly, well-presented individual who is easily adaptable to any work setting. I can work as a team as well as an individual to complete tasks effectively and efficiently. I am committed, trustworthy, polite and keen to develop my skills and take necessary training if needed. My ability to communicate coherently and confidently gives me the advantage of quickly engaging and building rapport with people on different levels. When working in a pressurised environment, I can maintain professionalism and tactfulness without losing my sense of humour. I am also an optimistic individual who shows a keen willingness to take on tasks when requested as well as using my initiative to the best of my ability. I have a strong passion to support and work with others to enable them to make a difference to their lives.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work history

Senior sales advisor

Vodafone
London
09.2018 - Current
  • Working at the Vodafone retail store has improved my team work skills more adequately. For instance, situations such as reaching our targets meant the team had to work together and support one another
  • Helping my colleagues out with sales and customer support has ensured that we met our targets.
  • Boosted product sales by offering selection guidance to customers.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Maintained store standards to uphold clean, professional appearances.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.

Sales Advisor

Wallis
London
03.2018 - 07.2018
  • While working at the Wallis store I was able to develop my communication skills more effectively
  • Communicating with customers helped me to build a relationship and understanding with them, which ensured their shopping experience was profitable
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Built rapport with new and existing customers to boost client retention.

Team Member

McDonald’s
Wandsworth Southside
04.2017 - 03.2018
  • Took orders at the counter and drive-through with clear communication and professionalism.
  • Offered exceptional customer service with strong product knowledge.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Worked fast and accurately to meet customer needs and service goals.
  • Warmly greeted customers and proactively reduced wait times.

Teaching assistant in primary school

Dunraven School
London
06.2017 - 06.2017
  • Identified disruptions to learning and discretely addressed issues where possible.
  • Minimised distraction by creating and maintaining clean, safe and organised classroom.
  • Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
  • Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
  • Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.

Education

Bachelor of Arts - Sociology

University of East London
London
09.2019 - 05.2022

A-Levels -

The Elmgreen School, Sixth Form
London
09.2017 - 05.2019

GCSEs -

Dunraven School
London
09.2011 - 07.2016

Skills

  • Great communication and interpersonal skills
  • Articulate and comfortable presenting information
  • Hard working and good at taking direct instructions
  • Self-motivated and innovative with analytical and problem-solving skills
  • Punctual
  • Team player
  • Work well under pressure
  • Strong work ethic
  • Always doing things to the best of my ability
  • Positive attitude and optimistic

Timeline

Bachelor of Arts - Sociology

University of East London
09.2019 - 05.2022

Senior sales advisor

Vodafone
09.2018 - Current

Sales Advisor

Wallis
03.2018 - 07.2018

A-Levels -

The Elmgreen School, Sixth Form
09.2017 - 05.2019

Teaching assistant in primary school

Dunraven School
06.2017 - 06.2017

Team Member

McDonald’s
04.2017 - 03.2018

GCSEs -

Dunraven School
09.2011 - 07.2016
RENEE BROWN