Mahida Akthar

- Patient interaction

- Calling patients in to the clinic room

- Asking appropriate questions about hearing

- Checking both ears bilaterally for any sign of wax

- Experience looking into different ear canals- ( Narrow, bendy, straight) - Carrying out micro suction safely on patients

- Aftercare tips and maintenance

- Explaining how to get help and advice from other healthcare providers - Effective use of ear drops to soften wax allowing it to come out safely and slowly

Skills:

- Great communication skills

- Confident

- Good time management

- Professional - Independent

- Can learn things quickly

- Kind and Courteous

Duties:

✔ Stocking and cleaning clinic room before use

✔ Performing repairs during appointment and walk in's

✔ Performing postal repairs appointments

✔ How to re-tube (thick, standard and moisture free tubing)

✔ How to send off and receive ear Moulds back from the manufacture and raise queries

✔ Stock checking

✔ Stock ordering

✔ How to subjectively check a hearing aid working

✔ Adding patients on to the waiting list

Skills:

● Proactive and alert

● Independent learner once knowing what to do

● Professional

● Good manners and polite

● Time keeping skills

● Good learner

Duties:

Experience in using IAPTUS software

Frontline reception duties

Patient interaction and communication Q

Liaising with therapists and other professionals

Recording patient's arrival for appt and informing relevant staff member

Sending out appropriates letters

Working effectively with skype and Microsoft team's package

Skills:

Excellent teamwork

Good communication

Professionalism

Competent

Eager to learn

Focused + Hardworking

Locations: - Central Middlesex Hospital - Willesden Centre for Health and Care

Duties:

✔ Recording logs from voicemail to book in patients

✔ Booking in appts and sending out letters

✔ Calling patients to arrange booking

✔ Calling to confirm appts, cancel and rearrange

✔ Handling patient waiting list with breech dates

✔ Registering new patients onto Audit base and System one

✔ Sending out opt in letters to patients to book appts

✔ Able to manage a six-week waiting list

✔ Updating patient records to make sure they are up to date

Skills:

● Excellent communication skills

● Good telephone manner

● Able to work within timely manner to get the task complete

● Experience working with Audit base and System one

● Fast learner

● Excellent IT skills

● Good time management

● Work well as part of a team and individually

Location: Two sites - Northwick Park Hospital - Central Middlesex Hospital

Duties:

- Experience using Audit base patient management system

- Running my own clinic with the help of other experienced audiologists - Typing up patient Journals and highlighting important information

- Carrying out PTA on all types of patients incl AC, BC, and masking

- Otoscopy experience on patients off all ages

- Taking a history of patients hearing, advising, and recommending help along the way

- Explaining Hearing test results and what advise can be given such as onward referral or recommending Hearing aids

- Carrying out repair appointments and providing patients with batteries and tubes etc.

- Taking impressions of patient's ears and ordering the ear Moulds on the system

- Printing off the letters after each appointment and outcome forms for the next appointment

- Calling in the patients and checking the demographics

SKILLS

✔ Teamwork

✔ Use of own initiative

✔ Good Communication

✔ Time management

✔ Very well organized

✔ Work well under pressure

✔ Fast learner

✔ Adapt well to different environments

✔ Advanced IT skills

✔ Receptionist skills - 1 year

Locations: In Rotation - St Alban's children's Centre - Peace children's Centre Duties:

● Experience in using System1 patient management system

● Otoscopy in children from various ages

● Tympanometry testing at 226kz in paeds

● Phonak hearing aid is the most common HA use as this is used for children

● Admin tasks such as e.g., sending out letters, making phone calls to patients, scanning etc.

● Assisted during appointments through play Audiometry where I distracted the child and played with them through toys and rewarded them when they turned to the stimuli.

● Also, assisted during VRA testing, where I conditioned the child, showed them what to do and rewarded them through speech, lights and puppets in sound box