Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

YING ALICE WONG

Travel Retail Beauty Advisor Manchester Airport
MANCHESTER, UNITED KINGDOM,UK

Summary

With 27 years of dedicated service at L'Oréal HK, I possess a profound understanding of the company's culture and values, having consistently driven team success in various roles. My extensive experience encompasses office administration and collaboration with prestigious brands, including Helena Rubinstein, Ralph Lauren Fragrance, Giorgio Armani Beauty, Shu Uemura, and Lancôme. This diverse background has instilled in me a deep appreciation for L'Oréal's mission and vision, aligning perfectly with the brand’s commitment to innovation and quality.

I am eager to return to the L'Oréal family, bringing my passion for customer engagement and a flexible approach to retail hours, including evenings, weekends, and holidays. With a solid foundation in product knowledge from these esteemed brands, I am excited to further enhance my expertise and share the beauty of L'Oréal Group products with clients, ensuring an exceptional customer experience.

Overview

30
30
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Sushi Chef

Hana Group UK Ltd.
MANCHESTER, United Kingdom
10.2024 - Current
  • Food Safety and Hygiene: Maintained the highest level of cleanliness for food safety standards compliance.
    Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
    Adhered to precise temperature control while storing ingredients, maintaining freshness and preventing spoilage.
    Cleaned and serviced kitchen appliances, ensuring good working order of grills, stoves, and ovens.
  • Quality Assurance: Consistently produced the highest quality sushi and sashimi dishes.
    Assured consistent presentation standards by meticulous plating of each dish.
    Inspected completed work and stations to verify conformance with standards.
  • Operational Efficiency: Streamlined work station setup processes, improving overall productivity.
    Performed regular maintenance on kitchen equipment to avoid any service disruptions.
    Collaborated with the kitchen team to ensure smooth service during peak hours.
  • Customer Engagement: Initiated conversations with customers about their preferences, building a loyal clientele base.
    Built attractive displays of food items, enticing customers to make additional purchases.
    Worked with the front of house team to coordinate fast, fresh deliveries in line with professional reputation.
  • Maintained highest level of cleanliness for food safety standards compliance.

Brand Administrator

L'Oreal Hong Kong Ltd.
Hong Kong, HKSAR
06.1996 - 06.2023
  • Office Operations Management: Managed office supplies inventory, ensuring readiness for all projects.
    Streamlined office operations by implementing efficient administrative procedures.
    Led and managed a team of administrative staff to ensure smooth daily operations.
    Maintained high standards of office tidiness and organization.
  • Data Management and Reporting: Conducted regular database audits to maintain high levels of data accuracy.
    Oversaw database updates, ensuring records are current and accurate.
    Prepared detailed reports using various software applications for informed decision-making.
    Compiled essential data into spreadsheets to enhance understanding of business performance.
  • Financial Administration: Processed expense reports, consistently maintaining accurate financial records.
    Managed purchase orders for marketing and merchandising teams, monitoring budgets and expenditures.
    Prepared payroll for frontline beauty advisors monthly.
  • Communication and Coordination: Facilitated internal communications with clear memos and bulletins, improving cross-departmental clarity.
    Organised important company meetings and major events, enhancing communication and collaboration.
    Coordinated travel arrangements for executives, ensuring seamless business trips.
  • Technical Support and Problem Resolution: Resolved minor technical issues swiftly to avoid workflow disruptions.
    Coordinated with contractors for POS maintenance and followed up on logistics.
  • Cross-Departmental Collaboration: Worked with Sales, Merchandising, PR, and Training to address operational needs.
    Responsible for logistics related to code creation, pricing forms, and launch preparations.
  • Confidentiality and Information Management: Handled sensitive information discreetly, maintaining confidentiality at all times.
    Gathered, circulated, and dispatched information throughout the team, ensuring accessibility.
  • New Employee Coordination: Coordinated the onboarding of new employees, managing necessary transfers and IT requests.

Shipping Clerk

Wilfred Shipping Co. Ltd.
Hong Kong, HKSAR
05.1995 - 10.1996
  • Managed export documentation accurately-facilitated smooth overseas transits.
  • Maintained accurate shipping records for easy tracking of goods.
  • Prepared and recorded clear, accurate shipping documentation.
  • Maintained clean, tidy working areas for improved safety standards.

Reception area clerk

New Era Education Centre
Hong Kong, HKSAR
11.1995 - 03.1996
  • Handled administrative tasks efficiently, phone call handle
  • Maintain the general financial income and expenses
  • Assisted visitors with information and directions to desired locations for efficient navigation.

Education

A-Levels -

S.K.H. St. Benedict's Technical School
Hong Kong
09.1988 - 07.1995

Skills

  • Communication management
  • Ethical standards compliance
  • Efficient time management
  • Office management
  • Logistics management
  • Sales data analysis
  • Confidentiality maintenance
  • General administration
  • Bookkeeping and Accounting basics
  • Payroll administration
  • Microsoft Office [Excel, Word, Outlook email system mastery]
  • Filing system development
  • Administrative support provision
  • Meeting coordination & organisation
  • Calendar management
  • Scheduling coordination
  • Office supply management

Languages

Chinese (Cantonese)
Fluent
English
Advanced
Chinese (Mandarin)
Intermediate

Certification

  • First Class of Typewriting in Pitman Examination
  • Pass with 1st level of Book-keeping in LLC&I Examination
  • Pass with 2nd level of Book-keeping in LCC&I Examination
  • Pass with Credit of Accounting in LCC&I Examination

Timeline

Sushi Chef

Hana Group UK Ltd.
10.2024 - Current

Brand Administrator

L'Oreal Hong Kong Ltd.
06.1996 - 06.2023

Reception area clerk

New Era Education Centre
11.1995 - 03.1996

Shipping Clerk

Wilfred Shipping Co. Ltd.
05.1995 - 10.1996

A-Levels -

S.K.H. St. Benedict's Technical School
09.1988 - 07.1995

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YING ALICE WONGTravel Retail Beauty Advisor Manchester Airport