Shyril Mathias
Swansea,United Kingdom
Summary
Dynamic professional skilled in research methodology, data analysis, and POS systems. Proven adaptability and situational awareness ensure ethical conduct and effective leadership in diverse environments. Strong background in conflict resolution and active listening, with a focus on meeting deadlines. Collaborative leadership style enhances team performance and fosters constructive feedback, while expertise in customer service and product knowledge drives positive client experiences.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Team Member (FOH & BOH)
Pizza Express (Pod format), Swansea, United Kingdom
Swansea, United Kingdom
2025.01 - 2025.10
- Assisted guests with exceptional customer service through greetings and order taking.
- Supported table service and created inviting environments for patrons.
- Contributed to efficient packing of delivery and takeaway orders.
- Coordinated with team members during busy periods for operational support.
- Handled difficult customers, resulting in conflict resolution.
- Delivered reliable customer service with attention to detail, even under high pressure.
- Reduced waste by implementing recycling initiatives.
- Facilitated customer relations for increased brand loyalty.
Linguistic Researcher
St. Aloysius College (Deemed to be University), Mangalore, Karnataka, India
Mangalore, India
2023.12 - 2024.03
- Applied linguistic analysis tools and methodologies to investigate key aspects of Konkani linguistics.
- Conducted literature review, transcribed linguistic data, and documented findings to support ongoing research efforts.
- Coordinated research tasks with team members to facilitate project milestones and enhance collaboration.
- Research Assistant for a collaborative project on Konkani linguistics titled 'Aspiration, Tonogenesis, and Stress in Standardised Konkani Language.'
Research Intern
North Eastern Institute of Language & Culture, Guwahati, Assam, India
Guwahati, India
2023.12 - 2023.12
- Conducted extensive primary and secondary research, enhancing overall project findings.
- Introduced speech analysis software for examining sounds based on pitch, height, duration, intensity, stress, burst, and voice onset time.
- Annotated, transcribed, and segmented audio using PRAAT software.
- Supported research scholars in studying various aspects of Indian languages.
Part-time Waitress
Sky's Cafe (Pet-Friendly Cafe), Bangalore, Karnataka, India
Bangalore, India
2023.07 - 2023.11
- Managed multiple tables efficiently during busy periods, ensuring prompt and correct order deliveries.
- Coordinated with team members to streamline service during peak times, improving overall customer satisfaction.
- Guided customers in menu selections tailored to dietary preferences and allergies, enhancing their dining experience.
- Cultivated relationships with customers, particularly pet owners, to create a friendly and inviting atmosphere.
- Handled payments and managed cash operations accurately.
Football Head Coach
Bangalore Youth Soccer School, Bangalore, Karnataka, India
Bangalore, India
2022.04 - 2023.11
- Led training sessions for the U-14 girls team, enhancing skill development and teamwork outcomes.
- Facilitated training sessions at local sports facility to develop player skills.
- Guided players to enhance their skills during training sessions.
- Guided players to build confidence and improve performance on the field.
- Organised a regular schedule of games and practices for optimal preparation.
Education
MSc - Sports Psychology
Swansea University
United Kingdom 2024.09 - 2025.12
BA - Theatre & Performance Studies, English and Psychology
St. Joseph's University
Bangalore, Karnataka, India 2020.07 - 2023.06
Skills
- Research Methodology
- Data Analysis
- POS systems
- Adaptability
- Situational Awareness
- Ethical Conduct
- Leadership
- Conflict resolution
- Active Listening
- Attention to deadlines
- Collaborative leadership
- Adaptability and Flexibility
- Constructive feedback
- Customer Service
- Customer relations
- Product knowledge
- Extra upselling
- Positive attitude
- Front of House rapport building
References
References available upon request.
Timeline
Team Member (FOH & BOH)
Pizza Express (Pod format), Swansea, United Kingdom
2025.01 - 2025.10
MSc - Sports Psychology
Swansea University
2024.09 - 2025.12
Linguistic Researcher
St. Aloysius College (Deemed to be University), Mangalore, Karnataka, India
2023.12 - 2024.03
Research Intern
North Eastern Institute of Language & Culture, Guwahati, Assam, India
2023.12 - 2023.12
Part-time Waitress
Sky's Cafe (Pet-Friendly Cafe), Bangalore, Karnataka, India
2023.07 - 2023.11
Football Head Coach
Bangalore Youth Soccer School, Bangalore, Karnataka, India
2022.04 - 2023.11
BA - Theatre & Performance Studies, English and Psychology
St. Joseph's University
2020.07 - 2023.06